Chubb Corp

  www.chubb.com
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1 person found this helpful  

Not a Career

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Claims Representative  in  Chesapeake, VA
Current Employee - Customer Service Claims Representative in Chesapeake, VA

Pros

Generous PTO (17 days); consistent work schedule

Cons

No advacement
Underpaid for the quality and quantity of work expected
Outdated , slow computer systems
They like to almost excusively hire college grads for the call ceter, but they don't pay extra for the education (pay is below what someone with a GED would get at Geico in Virginia Beach). Added to that, there's no advancement; so, unless you got your degree to make $30,000 in a call center your entire career, don't expect to work here for more than a year or two. Everyone under 35 leaves within that timeframe for this reason.

Advice to ManagementAdvice

Upgrade computer systems. We shouldn't have to place callers on hold for 3-5 minutes just to wait to get to the next screen.
Cultivate a culture of promoting from within.
Pay for what you expect. Don't offer below average pay and expect above average work. You'll wind up with high turnover and the poor customer service that comes with it.

Neutral Outlook
No opinion of CEO

Other reviews for Chubb Corp

  1. 2 people found this helpful  

    Politics over achievements

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Company will be around for some time due to conservative business practices.

    Cons

    Many employees are hired based on whether they know someone in management. Management does not promote based on work achievements. Ideas are not taking into consideration from non-management. Software is antiquated and is in dire need of upgrades.

    Advice to ManagementAdvice

    Foster a culture that seeks to rewards those who truly earn it rather than attempting to appease someone by hiring their relatives. Also it would be a good idea to implement a system that has 360 feedback so that everyone is held accountable, not just by their superiors.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Used to be a great, close-knit company - now only the bottom line is important.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst  in  Warren, NJ
    Current Employee - Business Analyst in Warren, NJ

    Pros

    Excellent training; good benefits; fairly good opportunities to move around and post for other jobs.

    Cons

    No work/life balance. Tons of layoffs and "restructuring" have been happening over the last couple of years. No true regard for people as human beings - a very cold corporate environment. People are here one day and gone the next - and there's no info about what happened. Very unsettling to those of us left behind.

    Advice to ManagementAdvice

    They won't listen. Paul Krump and Harold Morrison are good LEADERS. Everyone respects them and wants to work in their world. Hr is a mess - someone really needs to look at it. Can't get an answer out of anyone.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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