Chuck Latham Associates

www.clareps.com
Profile Unclaimed
There are newer employer reviews for Chuck Latham Associates

5 people found this helpful  

Do not work for this company. Ask yourself, "why do they have so many job postings?"

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

I worked at Chuck Latham Associates part-time (more than 3 years)

Pros

They love dogs and genuinely want to improve the overall well being of animals

Cons

The company is not the same as it used to be, it used to be great, but now they are trying to grow too fast, and the expectations being put on employees are unrealistic. There is NO work/life balance! Employees are now expected to purchase their own "tablets", which are a requirement of the job, but are not provided by the company. The owner has a private jet and clearly is out of touch with the plight of the average american. A tablet may not be a large expense for him, but it is for the rest of us. In addition to the unrealistic expectations, the company has started treating the employees as disposable. No one has job security and everyone is scared.

Advice to ManagementAdvice

Stop treating your employees like numbers and start treating them like human beings again! Listen to them when they say they are unhappy, listen to them when they say they need help. They are not complaining because they are weak, they are trying to grab a lifeline, but you no longer throw them one, you just watch them drown and then replace them. This used to be an amazing company, it saddens me to see how far it has fallen. Good luck repairing what you have done.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

18 Other Employee Reviews for Chuck Latham Associates (View Most Recent)

Sort: Rating Date
  1. 3 people found this helpful  

    Dishonest Parasite company that considers employees disposable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pet Nutritional Consultant in Denver, CO
    Former Employee - Pet Nutritional Consultant in Denver, CO

    I worked at Chuck Latham Associates part-time (more than 3 years)

    Pros

    The hourly wage is decent.

    Cons

    No chance for promotion or a raise. Two secret shoppers per shift get paid more to watch you than you get paid for doing the work. They try to sell you so-called benefits, like a wellness plan that isn't worth the money and they get paid if you buy it. If somebody complains, you're gone. They evaluate you in secret and pretend they don't do it. They don't give job references, just employment verification. They lie about everything, and don't even tell you that you are entitled to take a break.

    They have a high-falootin' company mythology that is pure fabrication, and nothing like the real truth of how the organization actually works. In a nutshell, they're parasites who will suck any blood they can get. They get paid commission by the companies they represent, but do little to earn it. They make the petstore managers do stuff for them while getting paid by the petstores. They make the workers buy all their equipment and do their own payroll, but they don't turn that savings back in terms of higher earnings for the workers, but rather use it to pay useless layers of managers to double and triple-check that the employees are not cheating the company.

    The training is written by people who never did the job, and is worse than useless. Upper-management works in a tight bubble of yes-men who feed their egos and make them all think they are brilliant. It's all top down management, nobody cares what you think.

    Advice to ManagementAdvice

    If you wanted my advice, you had the opportunity to pay me for it.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  2. 8 people found this helpful  

    Potentially fun job, with monetary drawbacks.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Representative in Parker, CO
    Current Employee - Field Representative in Parker, CO

    I have been working at Chuck Latham Associates part-time (more than 8 years)

    Pros

    If you perform your job adequately, you never see your boss, as 95% of the communication is through email or regular mail. Hourly wage for field reps is a bit above the norm for this type of company. The Field Representative jobs themselves can be fun if you really dig in and learn about the products you are selling in the stores. You come in contact with hundreds of pets (mostly dogs) and their owners and if you are a dog lover, that is a great stress reliever. Most of the paperwork needed for the job is mailed to your home, so very little personal printing is necessary. A 40lk plan that matches about 1/2 of your contribution up to 3% of your pay. The company owner's platform of doing business, labeled the CLA Way, which highlights moral integrity, respect of its people and customers and all the right ways of doing business gives them a solid base to build on. It tells you someone in the company knows the right way of doing business and the value of treating their people with dignity and respect. While there are no raises given in this company they do have a new points system where you can be awarded points by coworkers and trade the points in for catalog gifts. The company is poised to make more money in the coming years with its new business model waiting to go into full gear. If you are looking for weekend only work and already own an Ipad that you don't have a problem using for your job. CLA may be a good fit for you.

    Cons

    No performance reviews, no raises and the Field Representatives are not only required to have and utitilize their own personal computer, printer and digital camera. Beginning in mid 2013 also required to fund (upfront) the entire cost of a $300 to $400 tablet needed for the company's new business model with the company giving a partial reimbursement of approximately 25% of its cost later in the year . The company's website, used to educate and assist field employees with their job, is primitive at best and not easy to navigate. Difficult and time consuming to the employee and when information is located, it is likely outdated. The office staff that supplies the company's Field Associates with paperwork and printed materials appears to be overworked and spread to the max, which is why there are generally many cut and paste errors in the paperwork and missed direction included in the mailings. Other than a 401K plan the company has disolved most benefits for the service associate workforce. At any given time the company may require you to purchase new updated technology equipment to help them change or improve their business. The Management team has lost the true meaning of, and no longer appears to follow the CLA Way I learned from and about 8 years ago, although consistently remind the field workforce to follow the model. The company rarely, if ever, tells is field workforce of opportunities for advancement, you will simply happen upon them online on various job hunters websites. The company is drastically changing its business and can possibly make much more money in the coming months/years, however the amount of hours and pay an individual field rep can make will be limited to what they can work on a three day weekend. The company may make much more money if they can find enough people who choose to supply the company with a tablet and who are ready and able to work every weekend. If CLA can not fill those positions or retain their employees in place, the company's profits will be used consistantly hiring and rehiring for the same position time and time again. Hiring on with this company at this time needs much thought and consideration, as the company has exhibited a good amount of corporate ADD in the past. Having the workforce supply them with digital cameras that were used for two or three projects over the past 3-4 years, routinely starting "annual" events or policies, but never having the second "annual" of many of them.

    Advice to ManagementAdvice

    From my position in this company, and therefore my viewpoint, CLA has potential to go back to what I understand it once was. A place where field reps loved to work. A place where they felt valued and an integral part of the company's success. A company where your only desire was to help them succeed. A company that supplied its employees with the tools needed to do the job at hand. The average field rep of the company cannot sustain supporting the company by personally funding the management teams decisions of adding costly tech equipment on the back of an $11-$12 an hour, 12 hour a week paycheck. Why would anyone think it is morally/ethically ok to require and employee to front a months pay to fund a piece of equipment that will most likely only be used for the company? Equipment that is not really necessary to complete the job or give its customers true value. Information, education, feeling valued and respected and loving your job is what is needed and necessary. The CLA Way used to be something that was not only asked to be followed by its lowest compensated associates, it was also demonstrated by their management team and its owner. Look at all your people the same, do you require your management people to purchase their own equipment and fund it at 75% of its cost? Are your office staff bringing their personal computers to work ith them everyday? When their computer connection is slow or the connection is lost in the office, do you stop paying them until the computers come back up? Are they receiving only a portion of their pay if you send them out of the office to buy some necessary supplies? I would have rated this company much higher on the below scale three years ago and even higher 7 years ago. The main thing CLA Management needs to do is improve their training and communication, don't put the expectations of supplying mostly unecessary equipment on the backs of the lowest paid individuals in the company. Go back to the true meaning of the CLA Way. Honestly put yourself in the position of the person you are making a request of and then decide if you truly believe you are being fair to them. I know the world has changed since the day of your grandfather, but what would he think of what you are requiring of your employees?

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
There are newer employer reviews for Chuck Latham Associates

Work at Chuck Latham Associates? Share Your Experiences

Chuck Latham Associates

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.