133 Employee Reviews (View Most Recent)

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its good and bad, but not getting any better

Current Employee - Senior Engineer GTS  in  Linthicum, MD
Current Employee - Senior Engineer GTS in Linthicum, MD

I have been working at Ciena full-time for more than 8 years

Pros

The Ciena can do attitude, just get the job done. Good benefits and pay. Good people and a commitment to training and learning

Cons

Bureaucracy introduced since the Nortel deal is breathtaking- no wonder Nortel went bust !
Middle management are mostly Nortel and its hard to workout who took over who.
A huge change in the way customers are supported - an arrogant like it or lump it approach.
Metrics a big focus, but CSAT & ESAT pretty much ignored.

Advice to ManagementAdvice

Cut the Bureaucracy before we all go the same way Nortel did. Cant you see adopting the working processes of a failed company is a mistake.

Recommends
Neutral Outlook
No opinion of CEO

Other Reviews for Ciena

  1.  

    Lead software developer in ciena

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Software Engineer  in  Linthicum, MD
    Current Employee - Lead Software Engineer in Linthicum, MD

    I have been working at Ciena full-time for more than a year

    Pros

    Nice people to work with

    Cons

    Planning is not theremneed more employee comeunication

    Advice to ManagementAdvice

    Everything is base don events

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Changing times

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Director  in  Linthicum, MD
    Current Employee - Sales Director in Linthicum, MD

    I have been working at Ciena full-time for more than 10 years

    Pros

    Technology innovation; leader in Optical transport

    Cons

    Too many ex Nortel personnel in middle management roles, stifling innovation
    Terrible HR personnel and unprofessional practices

    Advice to ManagementAdvice

    Sack Business Ops bean counters who are basically clueless and add no value .

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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