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Helpful (1)

Systemically bad management, no investment back into ERP or employees

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Middle Level Management in Linthicum, MD
Former Employee - Middle Level Management in Linthicum, MD

I worked at Ciena full-time (More than 3 years)

Doesn't Recommend
Negative Outlook
Disapproves of CEO
Doesn't Recommend
Negative Outlook
Disapproves of CEO

Pros

The increasingly dwindling employee base still had a few folks left who were tenured enough to know the day to day process.

Cons

*Extremely high employee turnover
*Bonuses were a farce
*Terrible upper management
*Horrible cross departmental communication/cohesiveness
*Complete lack of concern about employees
*Zero corporate culture

Advice to Management

Years before joining Ciena I had heard it was a great place to work - after joining Ciena I heard this used to be such a great place to work. Clean house with old upper level managers/execs and bring in folks who want to work and can respectfully treat employees.

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  1. its good and bad, but not getting any better

    Current Employee - Senior Engineer GTS in Linthicum, MD
    Current Employee - Senior Engineer GTS in Linthicum, MD

    I have been working at Ciena full-time (More than 8 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The Ciena can do attitude, just get the job done. Good benefits and pay. Good people and a commitment to training and learning

    Cons

    Bureaucracy introduced since the Nortel deal is breathtaking- no wonder Nortel went bust !
    Middle management are mostly Nortel and its hard to workout who took over who.
    A huge change in the way customers are supported - an arrogant like it or lump it approach.
    Metrics a big focus, but CSAT & ESAT pretty much ignored.

    Advice to Management

    Cut the Bureaucracy before we all go the same way Nortel did. Cant you see adopting the working processes of a failed company is a mistake.


  2. Helpful (4)

    Changing times

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Director in Linthicum, MD
    Current Employee - Sales Director in Linthicum, MD

    I have been working at Ciena full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Technology innovation; leader in Optical transport

    Cons

    Too many ex Nortel personnel in middle management roles, stifling innovation
    Terrible HR personnel and unprofessional practices

    Advice to Management

    Sack Business Ops bean counters who are basically clueless and add no value .


There are newer employer reviews for Ciena
There are newer employer reviews for Ciena

See Most Recent

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