There are newer employer reviews for Cigna
There are newer employer reviews for Cigna

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Helpful (4)

good learning experience, stressful environment

  • Comp & Benefits
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Cigna Group Insurance in Glendale, CA
Former Employee - Cigna Group Insurance in Glendale, CA

I worked at Cigna

No opinion of CEO
No opinion of CEO

Pros

they will hire people with no insurance experience
benefits start day one of hire
they allow time off when you need or want it
the computers are good, with decent tech support
the training program is lengthy, and good; by the 6 month mark, you have a good knowledge base
coworkers are nice

Cons

high workloads, with pressure to perform, resulting in high turnover, and brain drain
different locations have different work environments
people are promoted based on who they know, not necessarily merit
bad managers are not removed
disruptive behaviors are tolerated
there is no ability to move to a different department without your manager's approval, so the choice is to stay in a bad environment, or leave the company
benefits are mediocre

Advice to Management

implement policies to make work environments the same across the company
reward top performers, remove disruptive employees, demote or remove bad managers
implement an alternative to requiring that the immediate manager authorize a transfer to a different position in the company

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  1. Helpful (2)

    Mostly satisfied but not totally compensated for my knowledge and experience

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RN Case Manager in Chattanooga, TN
    Current Employee - RN Case Manager in Chattanooga, TN

    I have been working at Cigna

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Training and career development is encouraged.

    My direct manager is very knowledgable of her role and supportive.

    Work at home is a plus.

    Cons

    Performance reviews are very awkward and a constance source of criticism by the employees because they are not really relevant. Your raises (supposedly based on performance) are given based on a 3 tier Bell Curve of high,medium and low and the management is told exactly how many employees can be "graded" in the high performance area no matter what the individual achievement.

    Work/Life balance is just a catch phrase.

    The expectation is that you work > 40 hours a week with constant vacation/sick coverage

    Advice to Management

    Reward your employees in the trenches like you award your sales and upper management staff and change the review process to reflect true pay for performance

  2. Helpful (1)

    A place to work when you're close to retirement, not when you're fresh out of college.

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Quality Assurance Lead in Windsor Locks, CT
    Former Employee - Quality Assurance Lead in Windsor Locks, CT

    I worked at Cigna

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    -The great majority of your co-workers are kind and helpful
    -The corporate headquarters has a doctor on-site which is very helpful if you do not want to take time off work for an easy visit
    -Opportunities to move around and try different positions within the same department

    Cons

    -Inefficient (pretty standard in such a large company but seems to be much worse within the insurance companies in CT)
    -Horrible health insurance
    -Employee reviews are set up in a very destructive way (the company requires management to give a specific grade of A - F and tells them the percent of people who need to be within each of those grades which obviously forces the department to rank people in a way that is not realistic to performance)
    -Many people need to be let go and a lot of others need to be promoted - this is what causes a stone age type of environment and a high turn-over rate of the younger crowd

    Advice to Management

    1. Get back to basics with your employee reviews - stop trying to make the process so complicated
    2. Find a better way to appropriately insure your full time employees (I would NEVER go back to Cigna for this reason - which is crazy because they're an insurance company)
    3. Become more efficient! Eliminate the waste and promote the ones who are making a difference.
    4. Invest more heavily in your technology groups - I recognize that all insurance companies are "behind the times" with technology but you're never going to be profitable if you continue with your current path. It's just a matter of time before hospitals and companies eliminate the middle man (insurance companies) because they realize it's cheaper.

There are newer employer reviews for Cigna
There are newer employer reviews for Cigna

See Most Recent

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