There are newer employer reviews for Cigna
There are newer employer reviews for Cigna

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Helpful (1)

good pay but it's a very unrewarding/hard job

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service in Bourbonnais, IL
Former Employee - Customer Service in Bourbonnais, IL

I worked at Cigna full-time (More than 3 years)

Recommends
Positive Outlook
Recommends
Positive Outlook

Pros

good pay but hard work and long hours

Cons

horrible hours, horrible job with nonstop calls. 15 min breaks and 30 min lunch is killer

Advice to Management

give longer breaks

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  1. Great Intern experience that lead to many more opportunities inside and outside the company.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Marketing Intern in Eden Prairie, MN
    Current Intern - Marketing Intern in Eden Prairie, MN

    I have been working at Cigna as an intern (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The flexibility in work hours, great work-life balance, and friendly work-culture. The employess here care about helping others live healthier lifestyles and serve by example.

    Cons

    My assignments get a bit repetitive, but my manager tries hard to make sure I'm getting value out of the work I do.


  2. Helpful (3)

    Worst Professional Experience Ever

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Medical Professional in Phoenix, AZ
    Current Employee - Medical Professional in Phoenix, AZ

    I have been working at Cigna full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Emphasis placed on community commitment / social responsibility; Ability to work across multiple departments and with various individuals

    Cons

    Top-down management; Management culture needs a complete overhaul; Inadequate communication from top management resulting in rumor mill working overtime; Micromanagment from direct manager, resulting in an alienated team and teams inability to think creatively on how to solve problems; Hostile work environment (experienced workplace bullying from direct manager and she was actually allowed to get away with it); Inability to be nimble and stay competitive due to lack of resources and continued investments back into the company; Poor health benefits (coming from an actual insurance company); Poor work/life balance (emphasize healthy lifestyle but don't let employees adjust work schedules slightly to accomodate); Company values (care, integrity, courage, excellence) contradict actual employee behavior - coworkers lie to each other, coworkers work against one another, etc.; Place strong emphasis on customer service, yet don't work to improve company cultural - the two are strongly tied to each other; Poor performance review practices - misuse of 360-degree feedback; needs to be use for development not performance apprasials; Little to no training, inaffective training or lack of investment in current employees Stifled mobility - career development opportunities are poor (in local Phoenix market) unless you want to transfer to Cigna headquarters in CT (recently move from Philadelphia, PA) Also at Corp, the environment is all about who will be the next leader and taking sides vs. working together to move the company/industry forward.

    Advice to Management

    Empower employees - all of them, not just a select few. Overhaul employees that have been there for many years and are not welcome to change, negatively working against goals


There are newer employer reviews for Cigna
There are newer employer reviews for Cigna

See Most Recent

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