There are newer employer reviews for Cigna
There are newer employer reviews for Cigna

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Customer Service

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Associate
Current Employee - Customer Service Associate

I have been working at Cigna full-time (More than 10 years)

Recommends
Neutral Outlook
Approves of CEO
Recommends
Neutral Outlook
Approves of CEO

Pros

Managers are flexible with scheduling, will help you find a trade or let you make up time if you have no vacation time available. Pays well for those just starting out or those looking to move up in the company. Can learn many skills in this job and apply them to other jobs.

Cons

Stressful at times. Moving up in company seems difficult when you have so many people to compete with. Meeting production is sometimes difficult and feel management expects too much at times.

Advice to Management

Make our benefits better.....some companies we administer benefits for has way better coverage than us.

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  1. Experience at Cigna

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Bloomfield, CT
    Current Employee - Manager in Bloomfield, CT

    I have been working at Cigna full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Family friendly working environment - flexible schedules - work life balance. Friendly folks - good facilities - e.g., health clinic, gym onsite

    Cons

    Significant part of the organization still operates in the legacy process oriented mind set. More emphasis on following process as opposed to innovation and delivering new ideas. Deep schism between Business and IT

    Advice to Management

    Better integration of business and IT capabilities via dotted line relationships and accountabilities required.


  2. Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Project Manager in Bloomfield, CT
    Current Employee - Business Project Manager in Bloomfield, CT

    I have been working at Cigna full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - Dynamic industry - Opportunities to excel - Nice corporate support

    Cons

    - Big and slow - Not tremendous growth opportunities due to the structure of the organization. Very tough to rise quickly due to long tenured middle management.


There are newer employer reviews for Cigna
There are newer employer reviews for Cigna

See Most Recent

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