Cigna

  www.cigna.com
  www.cigna.com
There are newer employer reviews for Cigna

 

Great atmosphere but usual corporate frustrations

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Senior Customer Service Representative in Phoenix, AZ
Current Employee - Senior Customer Service Representative in Phoenix, AZ

I have been working at Cigna full-time (more than 3 years)

Pros

- Stable company with growing market share
- Relatively good pay for position
- Move toward greater customer centricity
- Nice colleagues

Cons

- Though big internal marketing towards career development, most management positions are hired from outside .. seems easier to land a position for non-Cigna employee than get promoted from within
- Metrics-based evaluations leave little room for management to look beyond the numbers to accurately assess one's value to company... reps who get rid of customer quickest are rewarded without any evaluation of the quality of the encounter

Advice to ManagementAdvice

To improve customer experience, allow the cs reps time to completely address caller's concerns. Ditch the handle time metric and focus on customer satisfaction!

Recommends
Positive Outlook
Approves of CEO

597 Other Employee Reviews for Cigna (View Most Recent)

Sort: Rating Date
  1. 1 person found this helpful  

    Working for Cigna

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Facets Claims Processor in Saint Louis, MO
    Current Employee - Facets Claims Processor in Saint Louis, MO

    I have been working at Cigna full-time (more than 5 years)

    Pros

    Health/Vision/Dental benefits and decent PTO apon hire

    Cons

    health benefits are not that great, and many people are dissatisfied with their jobs

    Advice to ManagementAdvice

    be more intune with your employees, as many times it is the employees that are not very good at their jobs that are promoted

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Good Company but too much outsourcing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Contract Specialist in Greenwood Village, Arapahoe, CO
    Current Employee - Contract Specialist in Greenwood Village, Arapahoe, CO

    I have been working at Cigna full-time (more than 8 years)

    Pros

    - Flexible work schedule.
    - Opportunity to work from home.
    - Good 401k match.
    - Encourages movement for Job development

    Cons

    - Poor Health Benefits
    - Poor wage increases with promotions.
    - Siloed.
    - Not my job syndrome.

    Advice to ManagementAdvice

    Reward existing employees when they receive a promotion and re-evaluate the health benefits.

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Cigna

Work at Cigna? Share Your Experiences

Cigna

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.