There are newer employer reviews for Cigna
There are newer employer reviews for Cigna

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Helpful (1)

Great atmosphere but usual corporate frustrations

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Senior Customer Service Representative in Phoenix, AZ
Current Employee - Senior Customer Service Representative in Phoenix, AZ

I have been working at Cigna full-time (More than 3 years)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

- Stable company with growing market share - Relatively good pay for position - Move toward greater customer centricity - Nice colleagues

Cons

- Though big internal marketing towards career development, most management positions are hired from outside .. seems easier to land a position for non-Cigna employee than get promoted from within - Metrics-based evaluations leave little room for management to look beyond the numbers to accurately assess one's value to company... reps who get rid of customer quickest are rewarded without any evaluation of the quality of the encounter

Advice to Management

To improve customer experience, allow the cs reps time to completely address caller's concerns. Ditch the handle time metric and focus on customer satisfaction!

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  1. Helpful (1)

    Working for Cigna

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Facets Claims Processor in Saint Louis, MO
    Current Employee - Facets Claims Processor in Saint Louis, MO

    I have been working at Cigna full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Health/Vision/Dental benefits and decent PTO apon hire

    Cons

    health benefits are not that great, and many people are dissatisfied with their jobs

    Advice to Management

    be more intune with your employees, as many times it is the employees that are not very good at their jobs that are promoted


  2. Helpful (1)

    Horrible Company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Implementation Manager in Greenwood Village, CO
    Former Employee - Implementation Manager in Greenwood Village, CO

    I worked at Cigna full-time (More than 10 years)

    Disapproves of CEO
    Disapproves of CEO

    Pros

    The only pros are actually having a job and the people you work with.

    Cons

    Salary, Advancement, Management, Workload, Required to log on during vacation, No appreciation, Have to reapply for your job every two to three years, layoffs constantly, the Benefits, Loosing vacation every year.

    Advice to Management

    Treat your people better!


There are newer employer reviews for Cigna
There are newer employer reviews for Cigna

See Most Recent

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