Cigna
3.2 of 5 492 reviews
www.cigna.com Bloomfield, CT 5000+ Employees

492 Employee Reviews (View Most Recent)

Sort all reviews by: Date Rating
in
  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Great atmosphere but usual corporate frustrations

Senior Customer Service Representative (Current Employee)
Phoenix, AZ

Pros- Stable company with growing market share
- Relatively good pay for position
- Move toward greater customer centricity
- Nice colleagues

Cons- Though big internal marketing towards career development, most management positions are hired from outside .. seems easier to land a position for non-Cigna employee than get promoted from within
- Metrics-based evaluations leave little room for management to look beyond the numbers to accurately assess one's value to company... reps who get rid of customer quickest are rewarded without any evaluation of the quality of the encounter

Advice to Senior ManagementTo improve customer experience, allow the cs reps time to completely address caller's concerns. Ditch the handle time metric and focus on customer satisfaction!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Business Projects Director

    Business Project Director (Current Employee)
    Bloomfield, CT

    I have been working at Cigna full-time for more than 10 years


    Pros: Great overall leadership. good energy around the organization. … Cons: constant habit of re-organization. plays to the benefit of political operators versus real execution. heavy focus on Net-Promotor Score over… Advice to Senior Management: stop using a soft economy as an opportunity to erode employee benefit… Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

     

    Horrible Company to work for

    Implementation Manager (Former Employee)
    Greenwood Village, CO

    I worked at Cigna full-time for more than 10 years


    Pros: The only pros are actually having a job and the… Cons: Salary, Advancement, Management, Workload, Required to log on during vacation, No appreciation, Have to reapply… Advice to Senior Management: Treat your people better! More
There are newer reviews on Cigna.

Worked for Cigna? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at Cigna reviews and ratings — including employee satisfaction and approval rating for Cigna CEO David Cordani. All reviews posted anonymously by Cigna employees.