There are newer employer reviews for Cigna
There are newer employer reviews for Cigna

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Good Company but too much outsourcing

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Contract Specialist in Greenwood Village, Arapahoe, CO
Current Employee - Contract Specialist in Greenwood Village, Arapahoe, CO

I have been working at Cigna full-time (More than 8 years)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

- Flexible work schedule.
- Opportunity to work from home.
- Good 401k match.
- Encourages movement for Job development

Cons

- Poor Health Benefits
- Poor wage increases with promotions.
- Siloed.
- Not my job syndrome.

Advice to Management

Reward existing employees when they receive a promotion and re-evaluate the health benefits.

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  1. Helpful (1)

    Great atmosphere but usual corporate frustrations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Customer Service Representative in Phoenix, AZ
    Current Employee - Senior Customer Service Representative in Phoenix, AZ

    I have been working at Cigna full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - Stable company with growing market share
    - Relatively good pay for position
    - Move toward greater customer centricity
    - Nice colleagues

    Cons

    - Though big internal marketing towards career development, most management positions are hired from outside .. seems easier to land a position for non-Cigna employee than get promoted from within
    - Metrics-based evaluations leave little room for management to look beyond the numbers to accurately assess one's value to company... reps who get rid of customer quickest are rewarded without any evaluation of the quality of the encounter

    Advice to Management

    To improve customer experience, allow the cs reps time to completely address caller's concerns. Ditch the handle time metric and focus on customer satisfaction!

  2. Helpful (1)

    Business Projects Director

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Project Director in Bloomfield, CT
    Current Employee - Business Project Director in Bloomfield, CT

    I have been working at Cigna full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great overall leadership. good energy around the organization. moving to a global view of business versus a healthcare centric.

    Cons

    constant habit of re-organization. plays to the benefit of political operators versus real execution. heavy focus on Net-Promotor Score over emphasizes heroics versus core day-day great performance. can be tolerant of bad behavior of senior leaders if results are there

    Advice to Management

    stop using a soft economy as an opportunity to erode employee benefit plans. Provide employees with the tools necessary to do their work.

There are newer employer reviews for Cigna
There are newer employer reviews for Cigna

See Most Recent

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