Cigna

www.cigna.com
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There are newer employer reviews for Cigna

 

Great company to work for , very supporting management team who embraces their employees

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Client Service Associate in West Palm Beach, FL
Current Employee - Client Service Associate in West Palm Beach, FL

I have been working at Cigna part-time (more than a year)

Pros

Overwhelming growth potential with caring management staff

Cons

High health insurance premuims and raises are usaully only 3%

Recommends
Positive Outlook

659 Other Employee Reviews for Cigna (View Most Recent)

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  1. 1 person found this helpful  

    Customer Service Internet Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Internet Specialist in Bourbonnais, IL
    Former Employee - Customer Service Internet Specialist in Bourbonnais, IL

    I worked at Cigna full-time (less than a year)

    Pros

    Learned new software and other office techniques.

    Cons

    Hostile environment...management listens to gossip and does not rate performance on skills.

    Advice to ManagementAdvice

    Look to see how well an employee does the job instead of basing it on popularity contest.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Great atmosphere but usual corporate frustrations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Customer Service Representative in Phoenix, AZ
    Current Employee - Senior Customer Service Representative in Phoenix, AZ

    I have been working at Cigna full-time (more than 3 years)

    Pros

    - Stable company with growing market share
    - Relatively good pay for position
    - Move toward greater customer centricity
    - Nice colleagues

    Cons

    - Though big internal marketing towards career development, most management positions are hired from outside .. seems easier to land a position for non-Cigna employee than get promoted from within
    - Metrics-based evaluations leave little room for management to look beyond the numbers to accurately assess one's value to company... reps who get rid of customer quickest are rewarded without any evaluation of the quality of the encounter

    Advice to ManagementAdvice

    To improve customer experience, allow the cs reps time to completely address caller's concerns. Ditch the handle time metric and focus on customer satisfaction!

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Cigna

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