There are newer employer reviews for Cigna
There are newer employer reviews for Cigna

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Helpful (1)

Excessive, reactive change

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - IT Developer in Philadelphia, PA
Current Employee - IT Developer in Philadelphia, PA

I have been working at Cigna full-time (More than a year)

Doesn't Recommend
Positive Outlook
No opinion of CEO
Doesn't Recommend
Positive Outlook
No opinion of CEO

Pros

Salary and benefits are good. Most associates are very pleasant to work with.

Cons

Excessive workload - although PTO time is generous, don't plan on using it all. Management can't seem to embrace a path and stay the course - feels like whatever was decided in the last meeting is our new strategy.

Advice to Management

Manage downward, not upwards. The people with their feet on the ground really are your best resources, not the outsource and offshore partners.

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  1. Helpful (1)

    Great atmosphere but usual corporate frustrations

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Service Representative in Phoenix, AZ
    Current Employee - Senior Customer Service Representative in Phoenix, AZ

    I have been working at Cigna full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - Stable company with growing market share
    - Relatively good pay for position
    - Move toward greater customer centricity
    - Nice colleagues

    Cons

    - Though big internal marketing towards career development, most management positions are hired from outside .. seems easier to land a position for non-Cigna employee than get promoted from within
    - Metrics-based evaluations leave little room for management to look beyond the numbers to accurately assess one's value to company... reps who get rid of customer quickest are rewarded without any evaluation of the quality of the encounter

    Advice to Management

    To improve customer experience, allow the cs reps time to completely address caller's concerns. Ditch the handle time metric and focus on customer satisfaction!


  2. it was fine, corporate but flexible

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cigna

    Pros

    compensation, decent opportunity for growth and definitely pay increases

    Cons

    some unprofessional staff, typical in any corporate environment

    Advice to Management

    nothing specific


There are newer employer reviews for Cigna
There are newer employer reviews for Cigna

See Most Recent

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