There are newer employer reviews for Cigna
There are newer employer reviews for Cigna

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Helpful (1)

It is a stressful work environment, but opportunities to move up are available.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - CSA in Sherman, TX
Current Employee - CSA in Sherman, TX

I have been working at Cigna full-time (More than a year)

Doesn't Recommend
Neutral Outlook
Doesn't Recommend
Neutral Outlook

Pros

You are noticed for the work you do. If you do your job, management sees that and will sometimes show that appreciation.

Cons

Abuse from customers can be overwhelming, because you have no one on your side, it's a rarity to be abused. But if you are, don't bother to tell management.

Advice to Management

Everything is about numbers. It can't be when you are helping people. They aren't numbers and although being customer centric is stressed. There are still those numbers that we have to adhere to. It's stressful doing both, I'm certain it can't be done properly. So it leaves those that are wonderful to customers, scared that they will lose their jobs because their numbers are not what you want them to be.

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  1. Helpful (3)

    Hard work, little room for growth

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Horsham, PA
    Current Employee - Customer Service Representative in Horsham, PA

    I have been working at Cigna full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Flexible schedule, can work from home, hourly pay so can work overtime

    Cons

    All breaks are scheduled, on the phone 99 percent of the time as a Customer Service Representative, company does not match 401k plan, benefits aren't the greatest for a health insurance company, majority of incoming calls are complaint phone calls.

    Advice to Management

    You should care less about stats and more about your employees and work environment.


  2. I had a very good experience in my 11 years of employment at Cigna.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Contract Specialist in Chattanooga, TN
    Former Employee - Contract Specialist in Chattanooga, TN

    I worked at Cigna full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I enjoyed the work, the experience, and my workers. I enjoyed the challenge in the work.

    Cons

    I cannot list even one thing about Cigna I did not enjoy.

    Advice to Management

    The advise I can give would be to put yourself in the shoes of your customers and give them the service you would expect to receive.


There are newer employer reviews for Cigna
There are newer employer reviews for Cigna

See Most Recent

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