Cigna

  www.cigna.com
  www.cigna.com
There are newer employer reviews for Cigna

 

Stable but top down decisions.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Cigna

Pros

Stability, Good health programs for employees

Cons

Need to send Cigna HR around to get a pulse of the various companies/employees acquired..instead of leaving it to local HR

Advice to ManagementAdvice

Share future goals with staff...too much ambiguity

Recommends
Positive Outlook
No opinion of CEO

558 Other Employee Reviews for Cigna (View Most Recent)

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  1. 1 person found this helpful  

    poor management,bad training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cigna

    Pros

    Medical insurance starts on day 1, flexible schedule

    Cons

    most managers are virtual and have different claims accounts from national and preferred clients which makes meeting specified goals impossible. also emphasis is on qty not quality and when work runs out people were told to "help" out with other things but still received a warning for not meeting goals! no help on floor after training and coaches were also virtual and some were in Manila...different time zone.

    Advice to ManagementAdvice

    Be aware that not everyone can be micromanaged from afar and need contact with a real person to show how to correctly find a solution to what you are trying to work on. Also the managers that are in the office that people report to need to have some "manager discretion" when it comes down to warnings...perfect attendence, on time, means nothing if numbers are not met! you loose alot of great people that way

    Doesn't Recommend
  2. 1 person found this helpful  

    It is a stressful work environment, but opportunities to move up are available.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSA in Sherman, TX
    Current Employee - CSA in Sherman, TX

    I have been working at Cigna full-time (more than an year)

    Pros

    You are noticed for the work you do. If you do your job, management sees that and will sometimes show that appreciation.

    Cons

    Abuse from customers can be overwhelming, because you have no one on your side, it's a rarity to be abused. But if you are, don't bother to tell management.

    Advice to ManagementAdvice

    Everything is about numbers. It can't be when you are helping people. They aren't numbers and although being customer centric is stressed. There are still those numbers that we have to adhere to. It's stressful doing both, I'm certain it can't be done properly. So it leaves those that are wonderful to customers, scared that they will lose their jobs because their numbers are not what you want them to be.

    Doesn't Recommend
    Neutral Outlook
There are newer employer reviews for Cigna

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