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There are newer employer reviews for Cigna

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Helpful (2)

poor management,bad training

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee
Doesn't Recommend

Pros

Medical insurance starts on day 1, flexible schedule

Cons

most managers are virtual and have different claims accounts from national and preferred clients which makes meeting specified goals impossible. also emphasis is on qty not quality and when work runs out people were told to "help" out with other things but still received a warning for not meeting goals! no help on floor after training and coaches were also virtual and some were in Manila...different time zone.

Advice to Management

Be aware that not everyone can be micromanaged from afar and need contact with a real person to show how to correctly find a solution to what you are trying to work on. Also the managers that are in the office that people report to need to have some "manager discretion" when it comes down to warnings...perfect attendence, on time, means nothing if numbers are not met! you loose alot of great people that way

Other Employee Reviews for Cigna

  1. Helpful (1)

    Ok but needs improvement

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cigna full-time (More than 5 years)

    Pros

    Large company so it is easy to move around Great Benefits (401k, vacation time, health/dental/vision) Opportunities for training if you have supportive management.

    Cons

    A lot of dysfunction and lack of leadership in middle management; very uncommon to find management that actually supports their employees and assists with their career. A lot of middle management have no leadership training and are clearly interested only in their own advancement. Culture claims to include focus on work/life balance, but that is not consistently supporting. It is very hard to get a decent pay increase once you are in the company, even if you get a promotion unless you fight adamantly and have a manager that is willing to advocate for you. There is a lot of red tape, which is to be expected for a large/older company.

    Advice to Management

    Get rid of those in management that cannot be leaders and cannot consistently advocate for Cigna's core values. There is a lot of talent that is being under-utilized; if that is recognized and those people are appreciated and promoted accordingly, it could do wonders for Cigna's business and their quality of service.


  2. Helpful (1)

    Could be great but middle management frequently incompetent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cigna full-time (More than a year)

    Pros

    the CEO walks the talk; in the right situation, flex time and WAH are available; lots of great co-workers

    Cons

    too many middle managers promoted without apparent training; those who are insecure and incompetent at leading wind up abusing their staff while HR and next level up turn a blind eye.

    Advice to Management

    implement mandatory first-line manager training; speed up the internal hiring process; align with competition (Aetna, United) re: 401k match (100% of 6%)


There are newer employer reviews for Cigna
There are newer employer reviews for Cigna

See Most Recent

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