Cigna

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1 person found this helpful  

Decent job, very poor management

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - CSA  in  Moosic, PA
Former Employee - CSA in Moosic, PA

I worked at Cigna full-time for more than a year

Pros

The job is not very difficult if you don't mind being glued to a phone and computer. The salary and PTO is decent for the area and OT is available, especially if your stats are good. Co-workers are great, that is what I miss most.

Cons

Management is pathetic, especially front-line supervisors. They are either too scared to tell you the truth and tell you everything is ok or they are psychotic witches who micromanage and try to destroy all morale. There needs to be a balance. The differences between management personalities and rules are extreme. One doesn't write you up for anything the other writes you up for every little thing. There is a lot of change there, which is fine, but it doesn't line up with the companies vision. They do not give you the tools to meeting their constant changing goals.

Advice to ManagementAdvice

Take a step back off your high horse and actually pay attention to the needs and ideas of your employees. There are a lot of talented people in that call center, listen to them and appreciate them! Also, for upper-management figure out what the heck the vision/goal of the company really is and give the employees the tools to achieve them!

Doesn't Recommend
Neutral Outlook
Approves of CEO

Other Reviews for Cigna

  1. 1 person found this helpful  

    Short term financial state is priority in decisionsmaking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst  in  Bloomfield, CT
    Former Employee - Analyst in Bloomfield, CT

    I worked at Cigna full-time for more than a year

    Pros

    Some nice colleagues, nice fitness center

    Cons

    Short-term bottom line focused, insufficient management, fitness center not subsidized

    Advice to ManagementAdvice

    Think more of the long-term. Provide sufficiant supervision, Train supervisors to communicate better.

    Doesn't Recommend
    Disapproves of CEO
  2. 1 person found this helpful  

    Good coworkers, Individual Team Leaders/Managers can make or break a career in no time at all.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cigna

    Pros

    Co-workers are great and supportive to work with.

    Cons

    Some managers are out to get people to quit.

    Advice to ManagementAdvice

    Be mature and fair to all.

    Recommends
    Neutral Outlook
    No opinion of CEO
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