Cigna

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524 Employee Reviews (View Most Recent)

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1 person found this helpful  

An enjoyable and satisfying position changed to frustration with frequent workflow changes.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - RN Case Manager  in  Pitts, PA
Former Employee - RN Case Manager in Pitts, PA

I worked at Cigna full-time for more than 10 years

Pros

I worked as a case manager. In my 'early' years there, I absolutely loved what I did.. outreaching to customers with medical issues who required assistance is obtaining needed health care services. Although all communication was telephonic, I was able to establish excellent rapport with the customers.
I eagerly accepted the option to work at home. and it was a large savings in transportation costs, and travel concerns during bad weather. My morning commute consisted of carrying my morning cup of coffee from my kitchen upstairs to my office. Cigna provided a generous 'stipend' so I could set up my home office.

Cons

Way too many workflow changes proved to make case management very difficult. After the first few years, documentation seemed to take priority over communication with customers, making workloads much more cumbersome and unrealistic at times.
I found that working from home proved to be a double edge sword. Although supervisory staff always stated they had no expectations other than an 8 hour work day for work at home staff, in order to maintain a feeling of 'keeping current' in documentation, the traditional 8 hour work day no longer existed for me (much to my family's dismay)

As an employee of a health care company, you would assume to get excellent coverage with reasonable premiums. My family's out of pocket expenses/ deductibles were extraordinarily high with very high premiums.

Advice to ManagementAdvice

Don't make so many changes in the workflow process.

Doesn't Recommend
Neutral Outlook

Other Reviews for Cigna

  1. 2 people found this helpful  

    Case Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Case Manager  in  Dallas, TX
    Current Employee - Case Manager in Dallas, TX

    I have been working at Cigna full-time for more than 3 years

    Pros

    * Professional
    * Some positions work from home
    * Promote from within

    Cons

    * High health care premiums and deductibles

    Advice to ManagementAdvice

    * Keep on Keeping on

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great opportunity, liked working for CIGNA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Consultant  in  Bloomfield, CT
    Former Employee - Business Consultant in Bloomfield, CT

    I worked at Cigna full-time for more than 3 years

    Pros

    I was selected to lead sub-projects, take on tasks I hadn't been able to before in my career. I got lucky and ended up with a lot of dynamic, smart personalities that made work "fun" - learned something new every day.

    Cons

    Many "old" legacy systems, high turnaround, lots of politics.

    Advice to ManagementAdvice

    Try to implement a consulting firm to do a personality test prior to hiring staff - would cut down on the turnaround.

    Recommends
    Positive Outlook
    No opinion of CEO
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