There are newer employer reviews for Cigna
There are newer employer reviews for Cigna

See Most Recent

Corporate Savvy

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Claim Manager
Current Employee - Claim Manager
Recommends
Positive Outlook
Approves of CEO

I have been working at Cigna full-time (More than a year)

Pros

Hire-on compensation. Occasional intelligent colleagues. Work load has plateaued for many teams, but not all. Management has recently provided tools and resources so that employees do not drown... as often. There is room to shine and advance if you work hard and sell yourself. Job security.

Cons

Favoritism can be shown by management. It is hard to stay neutral in a click environment. Processes change in the blink of an eye. Management can forget that you have a desk load when asking to assist them with pet projects. Mid-Year and Year-End Reviews It can be a very thankless job depending on the sociodemographic of your customers. There may not be any quick advancement even if you stand out as a top performer.

Advice to Management

Continue to add tools that aide in reducing the fluctuating work loads of your employees.

Other Employee Reviews for Cigna

  1. Organization is very corporate and functional in nature. Company is top down command and control

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Plan Director in Tampa, FL
    Former Employee - Plan Director in Tampa, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Cigna full-time (More than 5 years)

    Pros

    Good benefit plans good salary for stellar performers

    Cons

    Company needs to structure for more local autonomy and responsibility

    Advice to Management

    Offer more latitude and independence for local decision making


  2. Helpful (3)

    STD Claim Manager who was hopeful in the beginning but ended up very disappointed.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Flexible work schedule, generous vacation time, onsite cafe and health clinic, convenient office location, I'm having a hard time coming up with anything else.

    Cons

    Poor management, poor pay, little advancement opportunities, dysfunctional and toxic work environment. The inexperienced team leads who play favorites and micromanage, catty and clique-y coworkers who lack business maturity, old antiquated corporate culture and structure, lots of office politics, out dated systems combined with being forced to endure verbal abuse on a daily basis from your customers made for a really bad environment. If a customer becomes irate, it is put back on you as if it's completely your fault - there is constant negativity with zero praise or appreciation. Non exempt employees are told they have to get an unmanageable amount of work done on a daily basis yet overtime pay was not approved - meaning you work for free or get reprimanded for not having certain things done. You can be a top performer and told that on a regular basis and told that you are next in line for a promotion - but when it comes time for Cigna to put their money where their mouth is, your team lead comes up with a myriad of things for you to work on and says not only do you not get any promotion but your raise is minuscule. Directors are aware of the dysfunction but do nothing to improve it. You have little to no access to HR, you call and wait in a queue and end up at a dead end.

    Advice to Management

    Re-evaluate the leadership, the workload, the yearly review process and pay, the workplace environment and culture. This amount of turnover doesn't just happen normally - there are common denominators that have caused it year over year. A lot of really good employees who could have been great assets to Cigna left because of the multiple issues that create an almost hostile work environment. Really be honest about who the common denominators are and get rid of them - regardless of their title.


There are newer employer reviews for Cigna
There are newer employer reviews for Cigna

See Most Recent

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