There are newer employer reviews for Cigna

Corporate Savvy

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Claim Manager
Current Employee - Claim Manager

I have been working at Cigna full-time (more than a year)

Pros

Hire-on compensation.
Occasional intelligent colleagues.
Work load has plateaued for many teams, but not all.
Management has recently provided tools and resources so that employees do not drown... as often.
There is room to shine and advance if you work hard and sell yourself.
Job security.

Cons

Favoritism can be shown by management.
It is hard to stay neutral in a click environment.
Processes change in the blink of an eye.
Management can forget that you have a desk load when asking to assist them with pet projects.
Mid-Year and Year-End Reviews
It can be a very thankless job depending on the sociodemographic of your customers.
There may not be any quick advancement even if you stand out as a top performer.

Advice to ManagementAdvice

Continue to add tools that aide in reducing the fluctuating work loads of your employees.

Recommends
Positive Outlook
Approves of CEO
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  1. 2 people found this helpful

    STD Claim Manager who was hopeful in the beginning but ended up very disappointed.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cigna

    Pros

    Flexible work schedule, generous vacation time, onsite cafe and health clinic, convenient office location, I'm having a hard time coming up with anything else.

    Cons

    Poor management, poor pay, little advancement opportunities, dysfunctional and toxic work environment. The inexperienced team leads who play favorites and micromanage, catty and clique-y coworkers who lack business maturity, old antiquated corporate culture and structure, lots of office politics, out dated systems combined with being forced to endure verbal abuse on a daily basis from your customers made for a really bad environment. If a customer becomes irate, it is put back on you as if it's completely your fault - there is constant negativity with zero praise or appreciation. Non exempt employees are told they have to get an unmanageable amount of work done on a daily basis yet overtime pay was not approved - meaning you work for free or get reprimanded for not having certain things done. You can be a top performer and told that on a regular basis and told that you are next in line for a promotion - but when it comes time for Cigna to put their money where their mouth is, your team lead comes up with a myriad of things for you to work on and says not only do you not get any promotion but your raise is minuscule. Directors are aware of the dysfunction but do nothing to improve it. You have little to no access to HR, you call and wait in a queue and end up at a dead end.

    Advice to ManagementAdvice

    Re-evaluate the leadership, the workload, the yearly review process and pay, the workplace environment and culture. This amount of turnover doesn't just happen normally - there are common denominators that have caused it year over year. A lot of really good employees who could have been great assets to Cigna left because of the multiple issues that create an almost hostile work environment. Really be honest about who the common denominators are and get rid of them - regardless of their title.

  2. 2 people found this helpful

    Great company and people, however outsources a lot of their tech work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Analyst in Phoenix, AZ
    Current Employee - Network Analyst in Phoenix, AZ

    I have been working at Cigna full-time (more than a year)

    Pros

    Great company and people associated with it.

    Cons

    Low pay and their willingness to use outside contractors and temps make it hard to join the company at a good pay.

    Advice to ManagementAdvice

    Bring people in full time and invest in them to be the future of the company rather than treating them as temporary fixtures, this is what caused me to seek employment elsewhere eventually.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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