Cigna

  www.cigna.com
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518 Employee Reviews (View Most Recent)

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Get ready to stab your eyes out!....it's a good place, but it can be brutal at times

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Senior Claim Manager  in  Plano, TX
Former Employee - Senior Claim Manager in Plano, TX

Pros

Consistent, stable work with plenty of opportunity.

Cons

It can be monotonous, frustrating and the office politics is a BEAT down...get ready to play games!

Doesn't Recommend
Approves of CEO

Other reviews for Cigna

  1.  

    Cigna

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Enjoyable, room for growth opportunties

    Cons

    The pay for performance. The pay is relatively low and not allocated correctly based on performance.

  2. 1 person found this helpful  

    Horrible, poor management, high stress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Moosic, PA
    Current Employee - Customer Service Representative in Moosic, PA

    Pros

    Pay, option to work from home, paid time off, the people you meet and get to know, cafeteria that's not too bad

    Cons

    Trying to actually help people. There is so much red tape trying to get a claim adjusted or appealed. You are constantly bounced around from queue to queue trying to get answers. It leads to very upset customers. Ask a question for help and get 3 different answers. Too many systems to do one job and only one computer monitor. Management seem non existent throughout the day and constantly micromanage your time. Also, management and supervisors try at all costs not to take escalated calls.

    Advice to ManagementAdvice

    Focus more on quality and communication between claims processors, adjusters, and customer service. Have a dedicated outbound call team for open calls, since customer service reps are provided little to no time for it.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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