Cigna

  www.cigna.com
  www.cigna.com
There are newer employer reviews for Cigna

 

Get ready to stab your eyes out!....it's a good place, but it can be brutal at times

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Senior Claim Manager in Plano, TX
Former Employee - Senior Claim Manager in Plano, TX

I worked at Cigna full-time (more than 5 years)

Pros

Consistent, stable work with plenty of opportunity.

Cons

It can be monotonous, frustrating and the office politics is a BEAT down...get ready to play games!

Doesn't Recommend
Approves of CEO

598 Other Employee Reviews for Cigna (View Most Recent)

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  1. 1 person found this helpful  

    Horrible, poor management, high stress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Moosic, PA
    Current Employee - Customer Service Representative in Moosic, PA

    I have been working at Cigna full-time (less than an year)

    Pros

    Pay, option to work from home, paid time off, the people you meet and get to know, cafeteria that's not too bad

    Cons

    Trying to actually help people. There is so much red tape trying to get a claim adjusted or appealed. You are constantly bounced around from queue to queue trying to get answers. It leads to very upset customers. Ask a question for help and get 3 different answers. Too many systems to do one job and only one computer monitor. Management seem non existent throughout the day and constantly micromanage your time. Also, management and supervisors try at all costs not to take escalated calls.

    Advice to ManagementAdvice

    Focus more on quality and communication between claims processors, adjusters, and customer service. Have a dedicated outbound call team for open calls, since customer service reps are provided little to no time for it.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Great co-workers and managers but misleading when hiring.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CSA in Scranton, PA
    Former Employee - CSA in Scranton, PA

    I worked at Cigna full-time (more than an year)

    Pros

    Constant support for job you are in, good training, decent pay and benefits.

    Cons

    You can get pigeon holed into your job even though they tout advancement. Some jobs that have high turnover rates you may never get out of because they always needs bodies.

    Advice to ManagementAdvice

    Advance the employees who are excelling don't keep them in lower level jobs.

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Cigna

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