There are newer employer reviews for Cigna
There are newer employer reviews for Cigna

See Most Recent

Challenging

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Cigna

Doesn't Recommend
Doesn't Recommend

Pros

This is a Large Corp environment

Cons

The different verticals are Very disconnected

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  1. Helpful (1)

    Horrible, poor management, high stress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Moosic, PA
    Current Employee - Customer Service Representative in Moosic, PA

    I have been working at Cigna full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Pay, option to work from home, paid time off, the people you meet and get to know, cafeteria that's not too bad

    Cons

    Trying to actually help people. There is so much red tape trying to get a claim adjusted or appealed. You are constantly bounced around from queue to queue trying to get answers. It leads to very upset customers. Ask a question for help and get 3 different answers. Too many systems to do one job and only one computer monitor. Management seem non existent throughout the day and constantly micromanage your time. Also, management and supervisors try at all costs not to take escalated calls.

    Advice to Management

    Focus more on quality and communication between claims processors, adjusters, and customer service. Have a dedicated outbound call team for open calls, since customer service reps are provided little to no time for it.

  2. Great co-workers and managers but misleading when hiring.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CSA in Scranton, PA
    Former Employee - CSA in Scranton, PA

    I worked at Cigna full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Constant support for job you are in, good training, decent pay and benefits.

    Cons

    You can get pigeon holed into your job even though they tout advancement. Some jobs that have high turnover rates you may never get out of because they always needs bodies.

    Advice to Management

    Advance the employees who are excelling don't keep them in lower level jobs.

There are newer employer reviews for Cigna
There are newer employer reviews for Cigna

See Most Recent

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