Cigna
3.2 of 5 492 reviews
www.cigna.com Bloomfield, CT 5000+ Employees

492 Employee Reviews (View Most Recent)

Sort all reviews by: Date Rating
in
  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

If you like not being able to use the restroom for 4-5 hours at a time then this is the job for you

Customer Service (Current Employee)

ProsThe only pro would be decent pay.

ConsThere's zero room for advancement. When you inquiry about open positions you are quickly told that you are not able to apply because then your shift would have to be replaced. There are constantly system issues and nobody wants to fix them because then the call centers are not receiving calls.

Advice to Senior ManagementThere's no hope. Shut it down and outsource. It's too late.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

    1 person found this helpful  

    Horrible, poor management, high stress

    Customer Service Representative (Current Employee)
    Moosic, PA

    I have been working at Cigna full-time for less than a year


    Pros: Pay, option to work from home, paid time off, the people… Cons: Trying to actually help people. There is so much red tape trying to get a claim adjusted or appealed. You are constantly bounced around from… Advice to Senior Management: Focus more on quality and communication between claims processors, adjusters, and customer service. Have a dedicated outbound… No, I would not recommend this company to a friend More
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Great co-workers and managers but misleading when hiring.

    CSA (Former Employee)
    Scranton, PA

    I worked at Cigna full-time for more than a year


    Pros: Constant support for job you are in, good training, decent… Cons: You can get pigeon holed into your job even though they tout advancement. Some jobs… Advice to Senior Management: Advance the employees who are excelling don't keep them in… Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More
There are newer reviews on Cigna.

Worked for Cigna? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at Cigna reviews and ratings — including employee satisfaction and approval rating for Cigna CEO David Cordani. All reviews posted anonymously by Cigna employees.