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Helpful (4)

CIGNA: A bright future

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Auditor in Bethlehem, PA
Current Employee - Auditor in Bethlehem, PA

I have been working at Cigna

Recommends
Approves of CEO
Recommends
Approves of CEO

Pros

Good people, great vacation/pto policies; very flexible in work schedules, room for career advancement, tuition remibursement for college. Pension plan.

Cons

Healthcare benefits are not great. I feel they should be much better for the employees of such a well recognized health care system. Merit/cost of living increases could be better. There should be more and better employee recognition events/programs. I also feel that CIGNA did a disservice to many of it's employees when it change it's infracturre to career banding. By lumping job title into bands/families that don't really apply, it enabled CIGNA essentially to underpay some of its employees and prevent them from receiving the appropriate merit increases each year due to some people being at or over the "median" salary for the band the employee was forced into. That caused a lot of dissastification in the company.

Advice to Management

Make sure to give more respect and take better care of the foundation of your business as it is the foundation that holds the structure together. Don't forget the "little people".

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  1. Helpful (1)

    Solid/unspectacular place to work...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Consultant in Claymont, DE
    Current Employee - Consultant in Claymont, DE

    I have been working at Cigna

    Approves of CEO
    Approves of CEO

    Pros

    Large, fairly progressive company; leadership at high levels seem out in front of market trends and have lucid plan for growing company and market share; organization is very accommodating with respect to work/life balance in my experience.. International division is a very strong contributor to organization - is small and still has some autonomy within overall corporate structure.. International's leadership team has improved markedly in past year with new faces and ideas in many areas.. business casual dress code.. education and training opportunities seem to be available and encouraged..

    Cons

    Promotion philosophy is mediocre at best; already seen a number of very talented, well-qualified people pursue and be offered positions of greater responsibility within the organization only to find that the company's compensation structure seems to cap would-be salary increases at 5-8% regardless of current salary.. many end up refusing rather than taking new position with % salary increase not commensurate with % increase of responsibilities. Some have left the company due to frustration. Lesson: not being cheated when negotiating entry salary with company will at least offer a higher base from which future promotion increases will be calculated.

    Also, the health benefits offered take some getting used to - Health Reimbursement Account and Health Savings Account is it. Premiums coming out of the paycheck are a little cheaper, but the potential to pay much, much more out of pocket is definitely there. Dealing with administrative tasks related to paperwork (filing claims, etc.) while following up with Customer Service over the phone is another hidden cost..

    Advice to Management

    CIGNA does seem to do a better job of placing importance on work/life balance (remote working arrangements, etc.) than other places I've been. Would like to see a review of compensation philosophy as it relates to promotions - encourage promoting from within by allowing flexibility in awarding compensation increases.

  2. Helpful (1)

    CIGNA uses forced rankings for most departments which includes IT. Flexibility of hours is good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Database Administrator in Bloomfield, CT
    Current Employee - Database Administrator in Bloomfield, CT

    I have been working at Cigna

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Flexibility of hours. In most cases if you need a day off or to work from home for a day or two it is granted.

    Cons

    The biggest negitive is forced rankings. Basically when it comes to compensation the bottom 25% of employees get nothing, no raise, no bonus. Your manager is forced to rank his team using a scale of E, S1, S2, S3 & N. E being the best rating and N being the worst. If your manager has 10 employees, he must have at least 1 N(not meeting expectations) and 2 S3(low end satisfactory). All 3 will get no compensation. If all 10 employees are very close performance wise the manager must be unfair to 3. CIGNA has been using force ranking for more than 4 years now. Typically force rankings are used for a year or two to get rid of deadwood.

    Advice to Management

    Drop forced ranking. The morale of the employees is the lowest in the many years that I have worked at CIGNA. Senior management is raking in the money but the people that are actually making it happen are not being compensated. CIGNA feels like forced rankings are working but they don't realize that approximately 40% of all IT employees are looking to leave. They feel the 75% of the employees getting compensation are happy but in reality they feel uncomfortable seeing fellow employees who they know don't deserve getting no compensation and do not want to be part of a company that does not value their employees. One group that I work closely with has been loosing employees and they can not replace them. I believe the word is out, no one wants to be part of CIGNA IT.

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