There are newer employer reviews for Circles

 

Direct Manager was great. Everyone above was clueless.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Software Engineer  in  Boston, MA
Former Employee - Software Engineer in Boston, MA

I worked at Circles

Pros

Lower-level managers actually care about the growth and development of their reports.

Cons

Upper management does not care about the peons.

Advice to ManagementAdvice

Pull your heads out of your asses.

Doesn't Recommend
No opinion of CEO

56 Other Employee Reviews for Circles (View Most Recent)

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  1. 3 people found this helpful  

    Management treats employees like they work in a factory/regular call center rather than a "unique contact center".

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Research Associate  in  Chelmsford, MA
    Current Employee - Research Associate in Chelmsford, MA

    I have been working at Circles

    Pros

    -Health/dental insurance benefits are decent
    -Pay is decent, but raises/bonuses could be better
    -People, for the most part, are nice, but watch your back...people will stab you in the back if it benefits them- management (majority) is disconnected
    -Hours are OK (if you're not working nights or have 2 days in a row off)
    -amount of vacation time
    -Casual atmosphere (sometimes too casual- people dress like slobs)

    Cons

    -Difficult to get time off. You have to know a year ahead of time what days you want off for the following year. They release the "time off" schedule in October of the previous year. How is one supposed to know a year ahead of time what days they will need off (unless it's a wedding or something similarly important)
    -Computers are awful and freeze or reset themselves all the time.
    -Half hour for lunch rather than an hour
    -They are all about the numbers and closing requests, but don't want the quality to suffer- difficult to balance both
    -Upper management roles change all the time; cannot keep track of who does what
    -They don't replace people who have left/been fired, thus more work done by less people
    -vacation time is difficult to get; have to plan your vacation time a year ahead in advance (how does one know what days they will need off a year or more from now, unless it's a wedding or similar event)
    -Virtually impossible to be promoted outside of Service Delivery
    -There are 2 companies: Service Delivery and "Support" (even though they don't really support SD but are supposed to) and the Support side gets away with murder while the SD gets the brunt of everything. And the jobs in SD are much more stressful even though Support people get paid more.
    -There is also a Burlington contact center and it always seems the Chelmsford and Burlington sites are at odds with each other rather than working with each other.
    -like other reviews mentioned, they have lost their ideals and need to stop promoting "open and honest communication" if they are not promoting it. Essentially, be careful what you say and to whom....

    Advice to ManagementAdvice

    -The CEO is no Longer Kathy. She has been gone for quite some time. Nicholas Vegsa is the new CEO, thus my approval rating of the CEO pertains to Vegas.
    -Equally include contact center folks with communication shared with non-contact center folks.
    -Circles is always struggling to keep its head afloat, which negatively impacts the contact center
    -Listen more to Service Delivery and don't give lip service. I find it interesting that all the reviews on Glass Door are from those in Service Delivery and not HR, finance, IT, etc....they must like their jobs and environment.

    Doesn't Recommend
    Disapproves of CEO
  2.  

    A regular call center, relatively comfortable starting rate but no growth opportunity or change.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Service Professional  in  Chelmsford, MA
    Former Employee - Service Professional in Chelmsford, MA

    I worked at Circles

    Pros

    There is a gym right in the building which is very convenient to use. There is the ability to win some cool prizes if your lucky in drawings and raffles. People are very nice and kind.

    Cons

    Circles is not the place to go if you are looking for a career or growth. A great middle ground if your looking to further your education, or are retired looking to just work a position for extra cash. Though even then there is not schedule grantee yet morning classes would probably work since they always need late shift individuals. No growth, not really a place for a career also your day is always the same and very rigid.

    Advice to ManagementAdvice

    Management is very disorganized and disconnected. You have the client management and the call center management, which usually don't see eye to eye and makes things very confusing and disjointed. You will see a policy instated for 2 weeks and then repealed by client even if it works better according to call center management (or vise versa).

    Doesn't Recommend
    No opinion of CEO
There are newer employer reviews for Circles

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