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Escalation Specialist II

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Escalation Specialist II in San Antonio, TX
Current Employee - Escalation Specialist II in San Antonio, TX

I have been working at Citi full-time (More than 5 years)

Recommends
Neutral Outlook
Disapproves of CEO
Recommends
Neutral Outlook
Disapproves of CEO

Pros

Very flexible and cares about employees. Good culture and diversity.

Cons

Low pay and corporate structure makes it difficult for change to move quickly.

Advice to Management

Listen to your employees more often.

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  1. Bizarro world

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in New York, NY
    Current Employee - Vice President in New York, NY

    I have been working at Citi full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good work life balance (good work from home arrangements).

    Cons

    Near dysfunctional in terms of getting things done. Extremely process heavy and inefficient. Lack of ethics.

    Advice to Management

    Stop treating employees as a commodity, following a constant race to the lowest cost at the expense of all else. Loyalty is a 2 way street. Try to avoid your usual dodgy practices that lead to the financial crisis (keep your nose clean).


  2. Highly political

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Citi full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    There are some fine people to work with

    Cons

    Poorly managed and not equitable

    Advice to Management

    stop playing favorites and try to improve the company's performance by enabling talented people to perform


There are newer employer reviews for Citi
There are newer employer reviews for Citi

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