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Great start, but it soured quickly

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service and Sales  in  Kansas City, MO
Current Employee - Customer Service and Sales in Kansas City, MO

I have been working at Citi full-time for less than a year

Pros

Tuition Reimbursement, great insurance, overtime available, night and weekend differential

Cons

It became impossible to earn sales commissions because of new rules; call center atmosphere; high pressure from management

Advice to ManagementAdvice

Bring back realistic opportunity to make a commission

Doesn't Recommend
Neutral Outlook
No opinion of CEO

2613 Other Employee Reviews for Citi (View Most Recent)

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  1.  

    Extremely poor middle management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President  in  New York, NY
    Current Employee - Vice President in New York, NY

    I have been working at Citi full-time for more than 5 years

    Pros

    Paid time off is generours
    Flexible work arrangements
    401K Matching is 100% vested immediately

    Cons

    Senior management is, in my opinion, pretty good but middle managers are aweful. Promotions are not based on merit but based on politics and on how long you have been in the company.

    There are too many people doing the same thing all through out the company...no wonder there are lay offs. There should be more.

    Workload is completely unbalanced: the good people end up working 11-12 hours a day until they get frustrated and leave because of poor compesantion and lack of professional opportunities to move up.

    Compensation is 10-15% below industry average. Bonuses are just plain ridiculous. The difference between being a top performer and an average one is $1K...why bother?

    Think twice about coming here if you have more than 1 offer to choose from...

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2.  

    Lots of support but managers are severely underpaid for the workload.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Vice President  in  Hagerstown, MD
    Current Employee - Assistant Vice President in Hagerstown, MD

    I have been working at Citi full-time for more than 8 years

    Pros

    - Strong corporate culture
    - Relaxed environment (cards call centre)
    - Diversity of staff

    Cons

    As a manager of 25 -30 staff, I'm severely underpaid for the work I'm doing. Due to the "zoning" of salaries, I'm paid the same as an employee in the midwest, though I'm 30 miles outside of DC. I'd estimate I'm underpaid about 15K for the work I do. It's also hard to swallow that my "raise" this year works out to $8.22 a cheque when the company earned 2.2B in the 4Q.

    Advice to ManagementAdvice

    Pay your employees what they are worth, or at minimum provide cost of living increases in order to stay competitive.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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