Citi

  www.citigroup.com
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2563 Employee Reviews (View Most Recent)

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I loved working for Citi!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Mortgage Back End Collector III  in  Phoenix, AZ
Former Employee - Mortgage Back End Collector III in Phoenix, AZ

Pros

I loved everyone that worked there. My Managers, Co-Workers, etc., & eventually work at home.

Cons

The Company left Phoenix & I was unable to relocate.

Advice to ManagementAdvice

This is to any call banking call center. I believe it is better to focus on quality of calls rather than quantity of them. I would rather have someone have less calls per day and more time on the phone. These people are talking to Customers & doing their jobs. When they are forced to make more calls, they are so worried about that #, quality of time & quality becomes second to that. I have seen people push for the "phone time & call minimum", they are focused on calling no answers and leaving messages in order to accomplish that.

Recommends
Neutral Outlook
No opinion of CEO

Other reviews for Citi

  1.  

    Rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Stock Plan Administrator  in  New York, NY
    Current Employee - Stock Plan Administrator in New York, NY

    Pros

    There are opportunities for advancement

    Cons

    From previous experience management doesn't inter-act with their employees.

    Advice to ManagementAdvice

    inter-act with more often.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Productivity Run Amok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Vice-President  in  New York, NY
    Current Employee - Senior Vice-President in New York, NY

    Pros

    Cache of working for a global name brand.

    Cons

    Low pay, unreasonable productivity goals and lack of work life balance. Frequent, brutal schedules with work weeks hitting 100, or more, hours and limitless amounts of stress.

    Advice to ManagementAdvice

    Speeches about how much senior management care about employees ring hollow when deeds prove the opposite. Based on track record, there is no desire to create a satisfied, productive workforce.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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