Citi

  www.citigroup.com
  www.citigroup.com
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Elitest bank

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Branch Manager in Ventura, CA
Current Employee - Branch Manager in Ventura, CA

I have been working at Citi (more than 3 years)

Pros

Pay and bonus structure is good.

Cons

Too many cutbacks in staffing. Terrible computer system.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

2779 Other Employee Reviews for Citi (View Most Recent)

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  1. 3 people found this helpful  

    Anti Money Laundering (AML) - HIGH turnover, HORRIBLE culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AML Operations/Compliance Analyst in Tampa, FL
    Former Employee - AML Operations/Compliance Analyst in Tampa, FL

    I worked at Citi full-time (more than an year)

    Pros

    Work from home two days per week (used to be three, see below); some wonderful, intelligent and helpful coworkers; branded / known company name on your resume; at times, interesting work that you can see the implications of.

    Cons

    Please, do yourself a favor and read the reviews for the city / position of interest that you are considering; additionally, pay attention to the posting date and similar, highly positive reviews that should be read with caution (HR has been trying to change external opinions to try to recruit more people, as they can't keep up with the high turnover rate - hence, the use of so many recruiting / contract companies).

    Hiring Process: As many others have stated, get EVERYTHING in writing that you are told; ask deeper questions regarding the "bonus" / "merit pay increase" / benefits, etc...They are not as advertised by the internal recruiters. You WILL be working more than 40 hours per week, EVERY week, contrary to the "...on rare occasions you may have to work a couple of extra hours" that is told during the hiring process (as you will find out at the beginning of training when you start hearing and seeing the real hours).

    Culture and General Work: Very negative, depressing culture, from the top-down. I am a person who can find a positive in any situation, as are many great coworkers at CitiGroup, but after working 12-16 hour days and weekends (no overtime pay), and still being told by management that we aren't doing enough and need to work harder / faster, positives are hard to find; constant verbal threats about job security / performance plans, etc...without support or how they are going to fix the unreal work imbalance across the floor. After 1.5 years of working non-stop (including holidays from home), I had had enough and voluntarily resigned; I was the 29th person to do so in only 2 months! The Team Lead's will tell you how great you are doing on your cases and QA scores, etc...and then later that same day, tell you how you need to be doing more cases, although they know that you are putting in all of the extra hours and doing great work (?? - confusing, makes you feel defeated and frustrated? Yes!).

    Benefits / Pay: 20% below industry average pay and subpar benefits. Citi is an international, huge company, yet I the benefits were the worst that I had ever had working in various industries for 15+ years. Aside from the low pay, excessive hours and negative culture, plan for $82 - $98 to come out of your paycheck (for an individual) and still have to pay high deductibles / copays, for a healthy person.

    Advice to ManagementAdvice

    Care about your employees - respect employees at all times, verbally and non-verbally. You have / had some wonderful, intelligent, professional employees that you are losing faster than you can replace them due to the negative culture, low pay, hours that are required, threats from Team Lead's and not being honest with employees from the start of hiring to day-to-day operations.

    Doesn't Recommend
    Disapproves of CEO
  2. 1 person found this helpful  

    What have you done for me lately

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Global Business Trainer
    Former Employee - Global Business Trainer

    I worked at Citi full-time (more than 8 years)

    Pros

    Great benefits,great people, great culture

    Cons

    Management changing into micromanaging mode. Employees are definitely only a number, more so than in previous years. Criteria used to measure performanced is flawed, as it does not take into consideration that the tools used have mistakes within them that cause one to manipulate the system to provide compliance to the levels expected.

    Advice to ManagementAdvice

    Be less focused on the details of how we get things done . When you have good employees wanting to do the right thing (consistent with policies and procedures), guide them don't be a parrot on their shoulder.Improve systems to make the job work as procedures indicate. Too often work arounds are needed to make the systems work.Management should keep Citisource current with what they want done on the operations floor.Share the wealth a little more. Although the CEO is extremely valuable to the company, so are those at lower levels. Talk is cheap, pay those you depend on a fair wage.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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