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Helpful (5)

Culture that allows self-motivated to thrive. Positive, not cut-throat.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Citi full-time (More than a year)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

Perform well and you will be recognized and encouraged. Learn how to weave your way through the systems and the knowledge will become invaluable as you grow. Pay scale on the high side in comparison to other retail banks BUT you will work very hard for the extra $$ - staffing is very lean within the branch network and you will be expected to do more than you would with the same title in another bank. Client facing staff is knowledgeable and cares deeply about clients.

Cons

Certain area directors and branch managers create negative microcosms within a larger corporate structure that is more positive. Fiefdoms exist where leadership is reactionary and negative and not even all that competent. However, it is possible to navigate the tricky waters and succeed despite this. Move to a different branch or line of business and you can find excellent leadership and be valued. Help line is not consistently helpful, can take a very long time to resolve issues, especially IT.

Advice to Management

Streamline systems to talk to one another. Make it more simple to accommodate customer needs and requests without inputing data in multiple systems/data bases; such as: promotions, programs, applications and requests from customers with cross business relationships. (If cards has the client's info, share it with retail, if a private bank or global executive client has a simple account opening request, make it possible to accommodate, allow online access for a client's multiple debit cards, this list could go on and on...)

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  1. Helpful (2)

    A Number of Opportunities for Just a Jerb

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Workflow Coordinator II in Jacksonville, FL
    Current Employee - Workflow Coordinator II in Jacksonville, FL

    I have been working at Citi full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    There is definitely room to move around in the company if you are inclined, but don't expect any sort of long term loyalty from the company. The benefits are okay and the people mostly friendly. It's a rather casual place to work, and the company does try to care. Very welcoming to marginalized persons, such as persons with disabilities, non-whites, LGBT, and accommodating to parents. I'm told the training received here is well-respected by competitors in the industry.

    Cons

    A repository for mediocrity. Give up on caring after a while. The pay is lower in comparison to competitors. People on the brink of retirement are let go. Continuous restructuring.

    Advice to Management

    The TAP program needs to be expanded to include prep into other areas of the business, like IT, Business Analyst positions, and upper levels of management. The recent focus on ethics is good, but on all the TVs all the time feels like propaganda. SharePoint is clunky and annoying, and the company facebook is a good idea, but the same as SharePoint. There is serious fragmentations between departments, and disjointed communication, along with an overall unwillingness to take responsibility to help others connect with the right group or person. There is also a serious culture of "find someone to blame" when anything, great or small, goes wrong. Fear of making mistakes is anathema to collaboration and creative problem-solving. Also, the VRU is awful, customers complain a lot. It's embarrassing. Invest in more contemporary technology. Stand-up desks like Google has would be nice too.


  2. There Is A Glass Ceiling

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Loss Mitigation Specialist in Irving, TX
    Current Employee - Loss Mitigation Specialist in Irving, TX

    I have been working at Citi full-time (More than 5 years)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Great Benefits, Monthly Bonuses, Lots of Time Off

    Cons

    Management is A Joke, No Real Advancement, Layoffs

    Advice to Management

    Fire Yourselfs, stop hiring your best friends and family with no related experience


There are newer employer reviews for Citi
There are newer employer reviews for Citi

See Most Recent

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