Pros

Unce upon a time, it was a good place to work. We could help people who wanted to buy homes and refinance. Operations got loans closed and everyone was happy. But then...

Cons

"Pandit the Bandit" put Citimortgage on its list of distressed assets. The "leadership" started closing processing centers during a time of historical loan volume when consumers needed to refinance their mortgages MORE THAN EVER to get out of the ARMS and keep their homes. If Citi had its way- they wouldn't lend anyone money and they would have sold Citimortgage. But they couldn't because they took TARP.

Customers were waiting 5 and 6 months to get thier loans refinanced appraisals had to be re-ordered because it took Citi so long to process a loan that the appraisal expired. Lending Consultants were being over-worked and over-stressed working 60 and 70 hours a week- only to not get paid because the incompetent operations teams that were left were not able to get things processed.

"Pandit the Bandit" decided the answer to all of this was to open call centers for loans. Citi could save money and "help" more clients. Yet they are training these people to sell refis that aren't even good for clients. Is your rate 5.25% right now- great pay a point and we can get you 5.125%. You pay 4k in fees to save $25 a month. You do a loan that has no benefit for you- but you think you did something great because your rate is lower. All the while Citi makes money and Citi can say they are using TARP funds to help people. Great plan.

Yet, clients who really need to refinance can't get thier loans closed. If you want to go to a bank to see a real loan officer at Citi- good luck because they can't wait to quit. When they do-they won't be replaced because now there is a recent high school grad telesales loser waiting at the end of an 800 number at a call center who can't wait to sell a client something they don't need and who knows absolutely NOTHING about lending.

I ask you Bandit- isn't this mentality what got us into this mess in the first place? Selling loans to make a buck and not caring if you are helping people? That's what put us here. Yet you happily do it again under the guise of using TARP to lend. It's all a lie. Anyone who works here knows it and so do you Bandit.

Advice to Senior Management

If you don't want to lend, just say so. But stop trying to pretend to the world that you are out to do good for anyone- because it's all a lie! You have lied to your clients, you have lied to the government and the taxpayers of this country- and you even lie and cheat your own employees! When will you be stopped? Won't be soon enough if you ask me.