There are newer employer reviews for Citizens Bank

Room for advancement, great PTO

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Applications Support Engineer in Providence, RI
Current Employee - Applications Support Engineer in Providence, RI

I have been working at Citizens Bank full-time (more than 3 years)

Recommends
Negative Outlook
No opinion of CEO
Recommends
Negative Outlook
No opinion of CEO

Pros

Paid Time Off, schedule, online training access, people

Cons

Big changes in IT- offshoring is becoming more common. They have also created different types of workspaces referred to as "Bingo Halls". No cubes, just an open work environment. No storage or privacy. Nightmare to work in this environnment.

Advice to Management

Stop offshoring all of these IT jobs when are local economy is suffering so much.

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  1. Helpful (1)

    Not colleague friendly at all

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Manager in Rochester, NY
    Current Employee - Branch Manager in Rochester, NY

    I have been working at Citizens Bank full-time (more than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Decent pay, PTO is nice, some employees really do generally care but they are the minority.

    Cons

    Sales is the only game at Citizens. It is absolutely a "what have you done for us today" atmosphere. As soon as you have one below average quarter, you go on corrective action. The policies are so subjective they can make them say whatever is the most convenient for them. Have a top of market quarter? You get audited and they find enough to basically pay you nothing. Having been in that position multiple times, it makes one wonder why good employees stay.

    Advice to Management

    Bring the bank back to what it was 5+ years ago. The work-life balance was there, everyone worked toward a clear and common goal. The policies that RBS instituted are terrible and put all the power in the hands of the bank and leave the colleagues with no authority to make basic business decisions. In my opinion, the bank is preparing to be purchased by a competitor. The behavior is very similar to the time period before Citizens/RBS purchased Charter One.

  2. Helpful (1)

    Good Overall Experience, Great Job through College

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Banker I in Parma, OH
    Former Employee - Banker I in Parma, OH

    I worked at Citizens Bank full-time (more than 3 years)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Great Team
    Good Communication of products/offerings to employees
    Understanding to personal troubles

    Cons

    VERY difficult to move out of branch to corporate office (promoting within, not often)
    Not enough vacation/sick time
    Unachieveable sales goals

There are newer employer reviews for Citizens Bank

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