There are newer employer reviews for Citizens Bank
There are newer employer reviews for Citizens Bank

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Great place to work with reasonable working hours and full health benefits

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Vice President in Providence, RI
Current Employee - Vice President in Providence, RI

I have been working at Citizens Bank full-time (More than 10 years)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

Safe and steady employer with reasonable working hours and a good place for women to work.

Cons

As it is owned by RBS, decision making can be slow.

Advice to Management

Reduce decision making time and improve bonuses.

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  1. Room for advancement, great PTO

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Applications Support Engineer in Providence, RI
    Current Employee - Applications Support Engineer in Providence, RI

    I have been working at Citizens Bank full-time (More than 3 years)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Paid Time Off, schedule, online training access, people

    Cons

    Big changes in IT- offshoring is becoming more common. They have also created different types of workspaces referred to as "Bingo Halls". No cubes, just an open work environment. No storage or privacy. Nightmare to work in this environnment.

    Advice to Management

    Stop offshoring all of these IT jobs when are local economy is suffering so much.


  2. Helpful (1)

    Not colleague friendly at all

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Manager in Rochester, NY
    Current Employee - Branch Manager in Rochester, NY

    I have been working at Citizens Bank full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Decent pay, PTO is nice, some employees really do generally care but they are the minority.

    Cons

    Sales is the only game at Citizens. It is absolutely a "what have you done for us today" atmosphere. As soon as you have one below average quarter, you go on corrective action. The policies are so subjective they can make them say whatever is the most convenient for them. Have a top of market quarter? You get audited and they find enough to basically pay you nothing. Having been in that position multiple times, it makes one wonder why good employees stay.

    Advice to Management

    Bring the bank back to what it was 5+ years ago. The work-life balance was there, everyone worked toward a clear and common goal. The policies that RBS instituted are terrible and put all the power in the hands of the bank and leave the colleagues with no authority to make basic business decisions. In my opinion, the bank is preparing to be purchased by a competitor. The behavior is very similar to the time period before Citizens/RBS purchased Charter One.


There are newer employer reviews for Citizens Bank
There are newer employer reviews for Citizens Bank

See Most Recent

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