There are newer employer reviews for Citizens Bank

Life as a Retail Banker

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Banker II in Philadelphia, PA
Current Employee - Banker II in Philadelphia, PA

I have been working at Citizens Bank full-time (more than 10 years)

Pros

Reasonable pay, good co-workers and tuition reimbursement.

Cons

Goals are very aggressive and you are only good as your last sale...

Recommends
Neutral Outlook
No opinion of CEO
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  1. 2 people found this helpful

    I was overly micromanaged and there was a lack of communication between management and their staff.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Advanced Vault Teller in Slingerlands, NY
    Former Employee - Advanced Vault Teller in Slingerlands, NY

    I worked at Citizens Bank full-time (more than a year)

    Pros

    Three weeks of vacation when you start and they often hire with a sign on bonus. The 401k match is much higher than I have experienced at other financial institutions. Training is readily available for employees looking to advance. The incentive program allows for employees to make a lot of money.

    Cons

    Every detail of the day has to be documented for management to review. Goals that are set generally are unobtainable. The high turnover rates makes the short staffing a problem and results in angry customers.

    Advice to ManagementAdvice

    Value your employees because a lot of talent is walking out the door lately. If your employees are happy, then so will your customers. Happy customers will bring more money into the bank.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2. 2 people found this helpful

    You get promoted if you're friends with the person above you

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Local Lean Change Agent in Pittsburgh, PA
    Current Contractor - Local Lean Change Agent in Pittsburgh, PA

    I have been working at Citizens Bank as a contractor (more than a year)

    Pros

    Lots of travel
    Positions available to low experience employes
    Great way to gain experience in project management

    Cons

    The individuals chosen for promotions are cocky and arrogant
    The Lean Program is a front for "reallocating human capital". Only problem, reallocating is a loose term that generally means, from CFG's perspective, restructuring a group of employees to the unemployement department.

    Advice to ManagementAdvice

    Don't BS from day 1.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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