There are newer employer reviews for Citizens Bank
There are newer employer reviews for Citizens Bank

See Most Recent

Bad

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Assistant Manager
Former Employee - Assistant Manager
Doesn't Recommend
Negative Outlook
No opinion of CEO

I worked at Citizens Bank full-time (More than a year)

Pros

Pay is above average for banking PTO Vaca PTO PTO PTO

Cons

Long Hours (In Store Branch) open 7 days per/ week Training Unqualified Management Poor commission plan Lots of questions abou company being sold (quick google search)

Advice to Management

Hire some Branch Managers who deserve a promotion. Don't just hire assistant managers with good numbers that have no idea how to manage other employees. In my last 3 months with Citizens, my Branch Manager was reported to HR for "practices" 3 separate times, but nothing ever came of it. I was recruited by a customer, and promptly left this broken company.

Other Employee Reviews for Citizens Bank

  1. No commitment to long term employees

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relationship Manager
    Former Employee - Relationship Manager
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Citizens Bank full-time (More than 5 years)

    Pros

    Great benefits and good entry level company to get into the industry

    Cons

    high sales pressure to advance within company. Very high attrition rate for new employees

    Advice to Management

    look into promoting from within more often and not demeaning your colleagues


  2. Helpful (1)

    Everything they say about Big Banks is true..

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - In Store Banker
    Current Employee - In Store Banker
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Citizens Bank full-time (More than a year)

    Pros

    Base pay for In-Stores is competitive.

    Cons

    Extreme sales pressure, higher payouts of incentive pay is difficult to achieve, no work/life balance. Raises are practically non-existent. Growth opportunity is based on your sales only, not experience or leadership abilities. Onboarding was a nightmare and training is substandard.

    Advice to Management

    Dissatisfaction among employees should be your highest concern as their dissatisfaction directly impacts sales, customer service and loyalty to the brand. The company's Credo is just a string of words and it would be beneficial for you to put some actual meaning behind them.


There are newer employer reviews for Citizens Bank
There are newer employer reviews for Citizens Bank

See Most Recent

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