There are newer employer reviews for Citizens Bank

Helpful (1)

It was OK; great sales experience

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Banker in Burlington, MA
Former Employee - Banker in Burlington, MA

I worked at Citizens Bank full-time (more than a year)

Recommends
Neutral Outlook
Approves of CEO
Recommends
Neutral Outlook
Approves of CEO

Pros

-Citizens is one of the top banks that offers attractive home equity line of credit rates
-AWESOME PEOPLE. You will meet some truly great employees and customers at this job
-Great work/life balance- very flexible schedule
-Will learn great sales techniques that will look great on a resume
-Help is always available
-Career advancement can be quick and easy if you form great relationships with management

Cons

-Horrible pay and commission structure (in my opinion. The work that bankers and managers put in should be far further compensated in order to avoid the high turn over rates that plagues this company and other banks)
-Citizens has not had the best track record
-Citizens is comparatively horrible next to other banks; I often found myself selling what I truly did not feel passionate about
-As many awesome people as there are, there is also a fair share of HORRIBLE PEOPLE!!!
-Success in this industry depends on what branch you work at. There truly are branches that are in horrible locations that are unable to do well because of either stiff competition in the area (thus affecting FC goals, checking accounts, loans, etc), or just the fact that they are in the middle of nowhere!

Advice to Management

Increase pay to avoid turnover; find a way to lower stress to make goals on employees

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  1. Helpful (2)

    Welcome to the world of competitive sales.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Banker I
    Former Employee - Banker I

    I worked at Citizens Bank full-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Met some great people (some employee's but mostly customers).

    Cons

    I didn't even make it a year before calling it quits. Why? read below.

    It's a bank about "community" but only cares about selling undesirable products to its customers. Sales goals were extremely unrealistic and not consistent with new hire training. I had a goal for loans way before I even went to the training for loans and then was scolded at the end of the quarter because I didn't make the goal. I also didn't start my new hire training until I was already five-six weeks into the job.

    Because there are monetary incentives for selling, working in a branch with multiple bankers often lead to backstabbing and other shady acts when it came down to the wire. I was required to attend meetings to help schedule appointments for new to bank business customers. The scheduled appts and resulting new accounts were credited to other bankers who had a business goal and received COMMISSION on these accounts. I did not receive anything aside from a pat on the back and a job well done. Why not make those with a goal attend? In conjunction the amount of time I was forced to spend out of the office resulted in me missing opportunities to even make my own goal.

    Management isn't as knowledgeable as the staff their overseeing. I found that I was constantly answering my managers questions or rectifying their mistakes with customers. The systems that are used are so dated that it causes frequent customer issues. Error's while opening accounts, accounts not properly linked together causing multiple fee's for the customer, customers never receiving pin numbers with their debit cards and a resolution system that does anything but resolve; long turn around time for customer issues. A large portion of my day was filled with rebating and lying to customers who were charged tremendous fee's.

    When I was originally contacted about employment I had interviewed for a Banker and Assistant branch manager position. I was told that it was better to become a banker and then go to a assistant branch manager because they only promote leadership from within; come to find out they hire managers with out prior banking experience. There is little room for advancement and it seems the only track that you can look forward too is becoming an assistant branch manager or branch manager. Corporate opportunities are made to seem far out of reach. Compensation was mediocre for the job performed and low compared to the industry average. I found it very hard to have a balanced work and personal life because I was at work 6 out of 7 days (Traditional branch). Lastly, they have a HIGH turnover rate, I witnessed three people leave before I made my move.

    All in all.. I would NOT recommend this company to a friend.

    Advice to Management

    Consistent training. More of a focus on treating customers fairly, and a big push away from SELLING. Wage increase so employee's actually care about their job. Hire managers that know what they're talking about.

  2. Great job for those fresh out of college

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - In Store Banker in Rochester, NY
    Former Employee - In Store Banker in Rochester, NY

    I worked at Citizens Bank full-time (more than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Good pay
    Benefits
    Chance to earn commission
    Lots of training
    Fun Environment

    Cons

    7 days a week/rotating schedule
    hard to move up in the company
    bank policies are confusing and you may feel like you are taking advantage of customers.

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