There are newer employer reviews for Citizens Bank
There are newer employer reviews for Citizens Bank

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Helpful (2)

Going downhill

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee
Doesn't Recommend
Negative Outlook
Disapproves of CEO

Pros

Good benefits, ample paid time off

Cons

Poor management on all levels

Advice to Management

Managers of accounts and business lines do not necessarily make them effective managers of employees. Consider carefully those people you delegate to manage a team of people, as it is quite different than merely managing numbers.

Other Employee Reviews for Citizens Bank

  1. Helpful (3)

    teller /banker

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller in Arlington, MA
    Current Employee - Teller in Arlington, MA

    I have been working at Citizens Bank full-time (More than 10 years)

    Pros

    the customers are the best. worked there 10 years.some good employee great insurance, good to community projects.

    Cons

    Managment is lacking maybe ifsome .of these higher up would ask some of these employee why they left. Instead of sitting in and office. Pick some employess and ask why your leaving. Been there 10 years got fired had many customer call and complain who listens to them no one.Ive been home 2 days and recieved 6 calls from customers

    Advice to Management

    look into the little people that come to work everyday and who are there to take care of customers and make the company look good.Find out why there such a big turn over listen to employee and customers.Because thats what were here for our customers.


  2. Helpful (1)

    Stressful yet rewarding job, but would never go back.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller Manager in Chicago, IL
    Former Employee - Teller Manager in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Citizens Bank full-time (More than 5 years)

    Pros

    Decent wages, great health insurance, educational assistance are all pluses. If you work very hard to get sales and become creative with it, you will do very well. I was lucky to have to perfect mix of a great teller team, great branch manager, and great customers.

    Cons

    Aggressive focus on unrealistic sales goals was a massive contributing factor to high stress and eventual high turnover of staff. The bank needs to realize that it's products and services do not compete with the big banks like Chase or Bank of America. The bank spends a huge sums of money on a marketing program that simply doesn't work. Additionally, many customers and colleagues are tired of the circa 1984 computer system and its crashes. Be wary of certain Regional Managers as they are responsible creating very stressful environments-too many useless conference calls and finger pointing throughout the day if sales goals are not met.

    Advice to Management

    You are running a bank and not a used car dealership lot. Don't encourage annoying and abrasive sales tactics on your colleagues as it only promotes fraud instead of actual sales.


There are newer employer reviews for Citizens Bank
There are newer employer reviews for Citizens Bank

See Most Recent

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