Citizens Bank

www.cfgcareers.com
Employer Engaged
There are newer employer reviews for Citizens Bank

1 person found this helpful  

Crazy sales and performance pressure!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Banker II in Doylestown, PA
Former Employee - Banker II in Doylestown, PA

I worked at Citizens Bank full-time (more than 5 years)

Pros

solid hourly pay good benefits

Cons

the amount of pressure to produce new checking accounts as a platform person is beyond real! I witnessed many coworkers suffer stress related illnesses just to have them be laid off when they returned. I have witnessed the few that do well lie and cheat customers to get them to open new accounts they had no need for.

Advice to ManagementAdvice

If you want to keep your customer base work more on customer service and less on abusing customers to get new checking accounts. Back off on your employee pressures & performance expectations.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

459 Other Employee Reviews for Citizens Bank (View Most Recent)

Sort: Rating Date
  1. 2 people found this helpful  

    Going downhill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Citizens Bank

    Pros

    Good benefits, ample paid time off

    Cons

    Poor management on all levels

    Advice to ManagementAdvice

    Managers of accounts and business lines do not necessarily make them effective managers of employees. Consider carefully those people you delegate to manage a team of people, as it is quite different than merely managing numbers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Stressful yet rewarding job, but would never go back.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller Manager in Chicago, IL
    Former Employee - Teller Manager in Chicago, IL

    I worked at Citizens Bank full-time (more than 5 years)

    Pros

    Decent wages, great health insurance, educational assistance are all pluses. If you work very hard to get sales and become creative with it, you will do very well. I was lucky to have to perfect mix of a great teller team, great branch manager, and great customers.

    Cons

    Aggressive focus on unrealistic sales goals was a massive contributing factor to high stress and eventual high turnover of staff. The bank needs to realize that it's products and services do not compete with the big banks like Chase or Bank of America. The bank spends a huge sums of money on a marketing program that simply doesn't work. Additionally, many customers and colleagues are tired of the circa 1984 computer system and its crashes. Be wary of certain Regional Managers as they are responsible creating very stressful environments-too many useless conference calls and finger pointing throughout the day if sales goals are not met.

    Advice to ManagementAdvice

    You are running a bank and not a used car dealership lot. Don't encourage annoying and abrasive sales tactics on your colleagues as it only promotes fraud instead of actual sales.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for Citizens Bank

Work at Citizens Bank? Share Your Experiences

Citizens Bank

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.