There are newer employer reviews for Citizens Bank
There are newer employer reviews for Citizens Bank

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Unappreciative of the little people

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Teller
Current Employee - Teller
Doesn't Recommend
Negative Outlook
No opinion of CEO

I have been working at Citizens Bank part-time (More than a year)

Pros

There are not many perks of working here. The people you work with are as good as it's going to get. They like their customers more than their employees.

Cons

High turn over rates, ridiculous sales goals, customer service is shoved in your face and the survey customer take are unrealistic. Don't know how to keep employees happy.

Advice to Management

Hire some managers that actually know how to motivate, and retain employees

Other Employee Reviews for Citizens Bank

  1. Good place to work although systems need help

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Banker in North Andover, MA
    Current Employee - Banker in North Andover, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (Less than a year)

    Pros

    Good life work balance as well as good work ethic within the company structure

    Cons

    Sales goals could be overwhelming at times


  2. 13 years of nothing but major stress!!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker in Swampscott, MA
    Former Employee - Personal Banker in Swampscott, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Citizens Bank full-time (More than 10 years)

    Pros

    Benefits are really good, and colleagues are friendly

    Cons

    Sales, sales, sales, and more sales. This company only cares about numbers and not their employees. I have bent over backwards for this company and even given up family time to work extra hours to help cover other locations and didn't even get so much as a thank you. They constantly change their incentive program to make it nearly impossible to achieve goals. They are pretty much setting their employees up for failure.

    Advice to Management

    If this company is trying to green then why do you give us more paperwork to fill out and also why are there so many conference calls when you want us to focus on customer service and sales. When you make promises to employees try and keep them.


There are newer employer reviews for Citizens Bank
There are newer employer reviews for Citizens Bank

See Most Recent

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