There are newer employer reviews for Citizens Bank
There are newer employer reviews for Citizens Bank

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Unfortunately customer satisfaction takes a back seat.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Personal Banker in New Castle, PA
Current Employee - Personal Banker in New Castle, PA

I have been working at Citizens Bank full-time (More than a year)

Doesn't Recommend
Negative Outlook
Disapproves of CEO
Doesn't Recommend
Negative Outlook
Disapproves of CEO

Pros

Somewhat reachable incentive program, healthcare, PTO

Cons

Very micromanaged, sales goals can be unrealistic, cliques, no work/life balance, customer often are taken advantage of

Advice to Management

Focus more on the customers and less on pushing products on people who don't truly need them...you've already lost half a billion to that type of behavior on a previous class action lawsuit.

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  1. Helpful (1)

    Good Company - But Stuck in 3 to 4 Years of Sr. Mng Turn over that is stunting their Growth

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Principal ARCHITECT, VICE PRESIDENT in Cranston, RI
    Current Employee - Principal ARCHITECT, VICE PRESIDENT in Cranston, RI

    I have been working at Citizens Bank full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Good People to work with
    Good amount of Vacation time
    A lot of remote/work from home opportunities

    Cons

    IT System Landscape is very dated 20+Years old in some cases. This makes implementing change a Challenge.
    Recent Out Sourcing of work to Accenture has failed and left the remaining FTE and Contractors stretched very thin and over worked. It also exposed CFG to a large Gap of SME knowledge as many of the systems are not documented.
    High Contractor to FTE Ratio makes delivering any change at least 2 times more expensive.
    Constant Turn over in Sr. Mng and Direction.
    RBS and the UK government have Stunted their ability to direct change.
    Recent IPO announcements an cuts in 2104 pressure are beginning to drive Sr. Talent out of the organization.

    Advice to Management

    Force the BL and Exco Team to make Technology Investment in the Back Office like BPM, Imaging, and Reporting.
    Make Customer Master data the largest priority in 2014, as almost all servicing and regulatory change is directing us to service in a customer centric fashion.
    Stop letting Projects drive the Base technology descions related to BPM, Imaging, Mobile, and Data Investments. If you invest in these technologies as stand alone investments driven by IT, once the plumbing is upgraded all Project costs will come down over time as Design & Hardware builds will reduce in scope.


  2. Good pay and benefits; sub par corporate culture; too much bureaucracy; management shows very little backbone

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Citizens Bank full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good benefits; decent work/life balance

    Cons

    Lack of leadership from middle management; everyone is out for themselves; very widget driven

    Advice to Management

    Don't just be a 'yes' person and relay messages down the corporate ladder; go to bat for your team; lead selflessly.


There are newer employer reviews for Citizens Bank
There are newer employer reviews for Citizens Bank

See Most Recent

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