There are newer employer reviews for Citizens Bank

Unfortunately customer satisfaction takes a back seat.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Personal Banker in New Castle, PA
Current Employee - Personal Banker in New Castle, PA

I have been working at Citizens Bank full-time (more than a year)

Doesn't Recommend
Negative Outlook
Disapproves of CEO
Doesn't Recommend
Negative Outlook
Disapproves of CEO

Pros

Somewhat reachable incentive program, healthcare, PTO

Cons

Very micromanaged, sales goals can be unrealistic, cliques, no work/life balance, customer often are taken advantage of

Advice to Management

Focus more on the customers and less on pushing products on people who don't truly need them...you've already lost half a billion to that type of behavior on a previous class action lawsuit.

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  1. Terrible work life balance! All sales!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Teller in Erie, PA
    Current Employee - Senior Teller in Erie, PA

    I have been working at Citizens Bank part-time (more than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Decent compensation and PTO time.

    Cons

    It doesn't matter to them how long you've worked for the company or how many hours you're supposed to work. They will tell you at 4 that you're working until 7 because a zero day in checking accounts is "unacceptable". I've work for the company for 9 years and always have met my sales goals yet was told by my regional manager that I'm easily replaceable because I need to pick my child up ONCE a week before 5....and I'm part time!

  2. Acquisition

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Banker in Boston, MA
    Former Employee - Personal Banker in Boston, MA

    I worked at Citizens Bank part-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Work life balance, pay, peers

    Cons

    Antiquated systems, people, corporate mentality

    Advice to Management

    You drive sales or customer satisfaction. Pick one. You force accounts on us to force on customers and wonder why it negatively impacts the satisfaction scores.

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