There are newer employer reviews for Citizens Bank

I truly enjoyed working there. Good company with great people!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Business Banking Officer
Former Employee - Business Banking Officer

I worked at Citizens Bank full-time (more than 5 years)

Pros

Work life balance, Benefits, great collegues

Cons

Sales goals challenging and not specific or adjusted to market area and goals changed to make bonus harder to attain

Recommends
Positive Outlook
No opinion of CEO
reviews filtered by
  • Any Location
  • Any Job Title
  1. 2 people found this helpful

    Rough Times

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller in Philadelphia, PA
    Current Employee - Teller in Philadelphia, PA

    I have been working at Citizens Bank full-time (more than 3 years)

    Pros

    Offer very competitive products, great community involvement,& solid benefits

    Cons

    Organizationally struggling. HR issues galore. Sales pressure =very high. high turnover. Lots of deterrence to self development. Outmoded tech.

    Advice to ManagementAdvice

    Be more upfront about the sales culture with new hires. Stop turning a blind eye to employee relation issues. Loosen up on scripting for sales and service.Embrace individual successful approaches to achieving tasks.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 2 people found this helpful

    Poster child for poor sales and risk practices

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Middle Management in Pittsburgh, PA
    Current Employee - Middle Management in Pittsburgh, PA

    I have been working at Citizens Bank full-time (more than 10 years)

    Pros

    The branch colleagues and customers you interact with on a daily basis are exceptional. Many people in the branches try to do the right thing for the customers and the company.

    Cons

    As the goals continue to increase, branch colleagues are forced to sell multiple products of the same kind to customers who do not want or need them. This is evident in the customer satisfaction results and customer complaint logs. Multiple checking is the name of the game and customers do not like it. Family and friends open multiple accounts at the end of wach quarter so colleagues don't lose their jobs because they miss quota. Expectations are set to meet the inflated run rates of year's past which included many bad sales practices. Employee survey results are used as weapons against local management while executive management gets a pass on poor results and high turnover.

    Advice to ManagementAdvice

    Consider really looking into the sales results and do not turn a blind eye to intentional cheating. The last four to five years have resulted in a culture of false results and trying to look good to the UK. Gaming the system is so much part of the culture it is accepted and encouraged so senior management makes their numbers. Nothing has changed in the last four years. Great management has left because of the lack of integrity in the culture.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for Citizens Bank

Work at Citizens Bank? Share Your Experiences

Citizens Bank

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.