There are newer employer reviews for Citizens Bank
There are newer employer reviews for Citizens Bank

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Helpful (2)

Poster child for poor sales and risk practices

  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Middle Management in Pittsburgh, PA
Current Employee - Middle Management in Pittsburgh, PA

I have been working at Citizens Bank full-time (More than 10 years)

Doesn't Recommend
Negative Outlook
Disapproves of CEO
Doesn't Recommend
Negative Outlook
Disapproves of CEO

Pros

The branch colleagues and customers you interact with on a daily basis are exceptional. Many people in the branches try to do the right thing for the customers and the company.

Cons

As the goals continue to increase, branch colleagues are forced to sell multiple products of the same kind to customers who do not want or need them. This is evident in the customer satisfaction results and customer complaint logs. Multiple checking is the name of the game and customers do not like it. Family and friends open multiple accounts at the end of wach quarter so colleagues don't lose their jobs because they miss quota. Expectations are set to meet the inflated run rates of year's past which included many bad sales practices. Employee survey results are used as weapons against local management while executive management gets a pass on poor results and high turnover.

Advice to Management

Consider really looking into the sales results and do not turn a blind eye to intentional cheating. The last four to five years have resulted in a culture of false results and trying to look good to the UK. Gaming the system is so much part of the culture it is accepted and encouraged so senior management makes their numbers. Nothing has changed in the last four years. Great management has left because of the lack of integrity in the culture.

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  1. Helpful (7)

    If you still work at CFG- run! The grass is greener!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Information Security in Cranston, RI
    Former Employee - Information Security in Cranston, RI

    I worked at Citizens Bank full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    In the beginning, the benefits were great, time-off, ability to work remotely

    Cons

    Benefits are outrageously expensive, work life balance is non existent - it's all work, all the time. Senior management is taking more and more out the employees pockets. Raises are a nightmare. No room for growth.

    Advice to Management

    You are loosing talented people every single day. Take a look around.... The grass is greener on the other side!


  2. Helpful (3)

    Once a terrific company that has a Challenging environment currently

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President in Phila, PA
    Former Employee - Vice President in Phila, PA

    I worked at Citizens Bank full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Wonderful colleagues and great customers is what keeps most employees to stay post 2008

    Cons

    Senior leadership lacking in knowing what it's like in "the trenches"- very little compassion - strong hierarchy to the top post financial crisis- weak parent company creates lots of challenges

    Advice to Management

    Advocate what you preach


There are newer employer reviews for Citizens Bank
There are newer employer reviews for Citizens Bank

See Most Recent

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