There are newer employer reviews for Citizens Bank
There are newer employer reviews for Citizens Bank

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Personal Banker

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Personal Banker in Malden, MA
Current Employee - Personal Banker in Malden, MA
Recommends
Positive Outlook
Approves of CEO

I have been working at Citizens Bank full-time (More than a year)

Pros

Great benefit package, Community based company

Cons

Need to add more balance in co-workers social meeting or events

Advice to Management

Keep up the good work, work on giving better raises/bonuses

Other Employee Reviews for Citizens Bank

  1. I started as a teller, and was promoted to banker.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker in Albany, NY
    Former Employee - Personal Banker in Albany, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Citizens Bank full-time (More than 3 years)

    Pros

    - great training program - good for an entry level job - financial incentives were good - fun atmosphere - easy to move up

    Cons

    - pay isn't great, but then again it's an entry level position (teller) - in store hours range from 10 am - 7 pm and on weekends - sometimes you will get a great manager, sometimes you will not


  2. Helpful (6)

    Micromanaged

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Universal Banker in Pittsburgh, PA
    Current Employee - Personal Universal Banker in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Citizens Bank full-time (More than 3 years)

    Pros

    The pros here aren't many. Good amount of vacation, and decent benefits.

    Cons

    There are probably too many to list here. You will be micromanaged daily. They go as far as having managers plan your days down to the hour. The regionals and upper management are completely out of touch with the branches. The goals increase quarterly and become more outlandish. The culture is changing from doing what's right for customer to doing what's right for the bottom line. The incentive plan is moving to a profit and loss based system and regionals are pushing service fees as profit. Regionals are also pushing for branches to fake accounts and credit cards. They hardly ever promote from within, but will hire gas station cashiers or lingerie store cashiers as managers at a higher pay rate than those promoted. Many of the managers are under trained and are being trained by their employees. Be prepared to work for the company for years and then have to train and babysit your boss on a daily basis. Very high turnover rate not just for bankers but also for branch and regional managers. The branches are always short staffed and the current bankers are expected to increase their sales production to make up for shortages. The hours for in store bankers are terrible.

    Advice to Management

    Review your management training or lack thereof. Find a way to learn what really happens in the branches and what it is like to work in one. Work on a way to retain your top employees instead of letting them leave.


There are newer employer reviews for Citizens Bank
There are newer employer reviews for Citizens Bank

See Most Recent

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