There are newer employer reviews for Citizens Bank
There are newer employer reviews for Citizens Bank

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Helpful (2)

great experience and interaction with customers

  • Comp & Benefits
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Banker I in Boston, MA
Current Employee - Banker I in Boston, MA

I have been working at Citizens Bank

Recommends
No opinion of CEO
Recommends
No opinion of CEO

Pros

- flexible hours in traditional branch
- Great network and flexible to move within the company
- Ability to earn a lot of money

Cons

- commission is capped at a certain amount
- If not in a great area very hard to make sales goals

Advice to Management

Advice would be to try and listen to front line associates and understand how certain incentives motivate them to perform.

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  1. Good Banking is Good Citizenship-NOT!

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Banker II in Boston, MA
    Current Employee - Banker II in Boston, MA

    I have been working at Citizens Bank

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Benefits package competitive, fairly good paid time off program.

    Cons

    Micromanaged and mismanaged. All this bank cares about is product pushing, doesn't matter whether it's in the customer's best interest or not. Misplaced spending priorities, don't understand why this bank spent huge sums on new ad campaign, but their systems support and branch equipment is seriously outdated. Clueless senior managers who spend absolutely no time in the field, too busy sitting behind their desks coming up with policies, products, and procedures that make no sense. Bank needs new leadership starting with C.E.O on down-what a joke!

    Advice to Management

    Lay off the micromanaging! Get rid of your useless senior mangers starting with the bloated staff in Marketing, why is everyone in this dept. a VP-gimme a break!!

  2. a great foot in the door ....

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Pittsburgh, PA
    Current Employee - Customer Service Representative in Pittsburgh, PA

    I have been working at Citizens Bank

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    Great Childcare benifits, incentives, paid time off, training, tuition reimbursment

    Cons

    micromanaged,more about sales then servicing

    Advice to Management

    provide more positive feedback, inform employeesof benifits

There are newer employer reviews for Citizens Bank
There are newer employer reviews for Citizens Bank

See Most Recent

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