Citizens Financial Group

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There are newer employer reviews for Citizens Financial Group

2 people found this helpful  

Very 2 faced

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Call Center Representative II in Pittsburgh, PA
Former Employee - Call Center Representative II in Pittsburgh, PA

I worked at Citizens Financial Group full-time (more than an year)

Pros

-Flexible
-Great Benefits
-Decent pay for low experience

Cons

-No interaction with upper management
-No communication what-so-ever, even within the same department
-Can attain great accomplishments such as highest sales within a specific branch/department of the company and be reprimanded for not meeting another requirement that directly contradicts your accomplishments, ex: Phone calls too long because of sales.
-Poor recognition practices
-Continually taking away privileges from employees, no matter what length or quality of employment

Advice to ManagementAdvice

Examine cons and find resolutions within the company from employees rather than from executives that have no idea how a particular branch/department is operating.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

421 Other Employee Reviews for Citizens Financial Group (View Most Recent)

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  1. 1 person found this helpful  

    A place you don't want to be stuck in for a long period of time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Providence, RI
    Current Employee - Anonymous Employee in Providence, RI

    I have been working at Citizens Financial Group full-time (more than 3 years)

    Pros

    The benefits and 401k package; the hours are not bad either.

    Cons

    Limited opportunities to be promoted. Upper management needs to re-tool. Marketing and Communications department is weak and needs to be re-vamped.

    Advice to ManagementAdvice

    Learn to promote from within. Contractors and outside applicants have better opportunities to be promoted than those employees that have been with the company for years. You have to take care of your own first and foremost.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Very underwhelming and sales sales sales...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller in Chicago, IL
    Current Employee - Teller in Chicago, IL

    I have been working at Citizens Financial Group part-time (less than an year)

    Pros

    The pay is pretty decent just for a teller especially if you don't have many bills

    Gaining a little business experience

    Vacation time for part time employees...can't say that about many employers

    Nice hours if you don't have anything else to do but work although the hours can be very long and tiring

    Cons

    Sales...sales ....meeting sales goals here tends to be their number one objective here besides being operational sound... And honestly the products at the bank aren't that good compare to other banks and if more than one of your employees thinks the product is terrible how. Can we sell a bad product and some people realize that's it's not that good so they don't want it...

    The company has to get with standard times and stop being cheap the branches in Chicago are very badly designed and not clean not to mention the one I work at has roaches and mice and everything in the branch is very old where you don't want to touch anything. Not to mention the computer hardware and software is obsolete And very slow...

    Just a terrible company...no reason to work here and I would advise anyone who is thinking of it to turn around and run and think about chase or wells Fargo...

    Advice to ManagementAdvice

    Just get better managers in general I know the branch managers and TMs do as they follow but whoever makes a lot of the rules, has to stop and think and ask is this logical and compete better with chase and bank of America as far as treating there employees fair and giving them Incentives, in which there is none. I'm not a happy employee here...it's depressing!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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