There are newer employer reviews for Citizens Financial Group

 

Life as a Retail Banker

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Banker II in Philadelphia, PA
Current Employee - Banker II in Philadelphia, PA

I have been working at Citizens Financial Group full-time (more than 10 years)

Pros

Reasonable pay, good co-workers and tuition reimbursement.

Cons

Goals are very aggressive and you are only good as your last sale...

Recommends
Neutral Outlook
No opinion of CEO

390 Other Employee Reviews for Citizens Financial Group (View Most Recent)

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  1. 1 person found this helpful  

    A Mess Onboarding was none existent. Very Disappointed with the goals in relation to location

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Branch Manager in Philadelphia, PA
    Current Employee - Assistant Branch Manager in Philadelphia, PA

    I have been working at Citizens Financial Group full-time (less than an year)

    Pros

    Great as far as bonus structure and hours. Work life balance

    Cons

    Mandatory Call Nights, Tons of cold calling, horrible onboarding process,

    Advice to ManagementAdvice

    Consider sending a colleague to training first as oppoesed to the branch. You do not have access and can not help customers in the way you wish you could. Make sure that who your putting in your branches are going to be mentored

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2.  

    Very heavy push for sales and accounts

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Banker in Warwick, RI
    Former Employee - Personal Banker in Warwick, RI

    I worked at Citizens Financial Group full-time (more than 3 years)

    Pros

    Decent benefits and 401k. Some opportunity for advancement, if your management likes you.

    Cons

    Too heavy of a push for sales. Have quarterly goals to meet and can be fired if sales goals are not met. Have to deal with explaining high bank fees to customers. Zero fee rebate policy.

    Advice to ManagementAdvice

    Reduce customer fees and relax fee rebates. Ease up on sales goals so bankers can be good customer service representatives without pushing services on customers to get the sale.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
There are newer employer reviews for Citizens Financial Group

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