There are newer employer reviews for Citizens Financial Group

1 person found this helpful  

Tough environment

Former Employee - Business Banking Officer  in  Manchester, NH
Former Employee - Business Banking Officer in Manchester, NH

I worked at Citizens Financial Group full-time for more than 3 years

Pros

Very talented coworkers, great benefits

Cons

Stressful environment where management micromanages employees

383 Other Employee Reviews for Citizens Financial Group (View Most Recent)

Sort: Rating Date
  1. 2 people found this helpful  

    Good pay and benefits, but difficult sales culture and lack of respect for the customer.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Banker  in  Elgin, IL
    Former Employee - Personal Banker in Elgin, IL

    I worked at Citizens Financial Group full-time for more than 3 years

    Pros

    Great benefits, amazing vacation time, and good pay. Loyalty is rewarded by upper management, and if you do your job well and hit goals, the work is very rewarding.

    Cons

    The "do anything to get sales" attitude. I was forced to do a lot of shady deals and sacrifice the best thing for the customer in order to hit sales goals. Anything was deemed acceptable in order to achieve the sales goal.
    Branch Managers have the attitude that they don't need to show up for work because they are salaried. Some Branch Managers were constantly late, always left early, and took excessive personal days and vacation days, all with no repercussions.

    Advice to ManagementAdvice

    Strong sales is not the sole reason someone should be promoted. Some of the best bankers became Branch Managers because they excelled in sales, but they received no training on how to be managers. As a result, they don't know how to handle situations that come up, they lack professionalism, and the lower level employees suffer.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    UK Control

    Former Employee - Human Resources  in  Boston, MA
    Former Employee - Human Resources in Boston, MA

    I worked at Citizens Financial Group full-time for more than 3 years

    Pros

    Working relationships with peers and team can be rewarding. Vacation time is unlike anything I have seen elsewhere. Benefits are ok.

    Cons

    Under such UK control it is hard to do your job effectively or to have any original thoughts. Understand the current ownership structure and the control that requires but in order to effectively run the business there needs to be more flexibility.

There are newer employer reviews for Citizens Financial Group

Worked for Citizens Financial Group? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.