There are newer employer reviews for Citizens Financial Group

2 people found this helpful  

Perfect for the numbers-driven salesperson

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Banker
Former Employee - Banker

I worked at Citizens Financial Group full-time (more than an year)

Pros

Excellent training programs, wonderful local staff, bonus oppotunities

Cons

Not customer-driven, promotions are based on sales and not leadership abilities, very little/no communication from upper management, huge differences between traditional and in-store

Advice to ManagementAdvice

Pay your employees more generously, focus on customers and not checking accounts, promote leaders instead of salespeople, foster communication and continuity between traditional and in-store branches

Doesn't Recommend
Negative Outlook
Approves of CEO

390 Other Employee Reviews for Citizens Financial Group (View Most Recent)

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  1. 1 person found this helpful  

    Great co-workers but not the higher ups

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Citizens Financial Group

    Pros

    Great co-workers and customers fantastic hours great benefits

    Cons

    Horrible Senior Management only concerned about money money money not you.

    Recommends
    No opinion of CEO
  2. 1 person found this helpful  

    Stressful yet rewarding job, but would never go back.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller Manager in Chicago, IL
    Former Employee - Teller Manager in Chicago, IL

    I worked at Citizens Financial Group full-time (more than 5 years)

    Pros

    Decent wages, great health insurance, educational assistance are all pluses. If you work very hard to get sales and become creative with it, you will do very well. I was lucky to have to perfect mix of a great teller team, great branch manager, and great customers.

    Cons

    Aggressive focus on unrealistic sales goals was a massive contributing factor to high stress and eventual high turnover of staff. The bank needs to realize that it's products and services do not compete with the big banks like Chase or Bank of America. The bank spends a huge sums of money on a marketing program that simply doesn't work. Additionally, many customers and colleagues are tired of the circa 1984 computer system and its crashes. Be wary of certain Regional Managers as they are responsible creating very stressful environments-too many useless conference calls and finger pointing throughout the day if sales goals are not met.

    Advice to ManagementAdvice

    You are running a bank and not a used car dealership lot. Don't encourage annoying and abrasive sales tactics on your colleagues as it only promotes fraud instead of actual sales.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for Citizens Financial Group

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