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Citizens Financial Group – “What a Joke!

Oct 21, 2009

1.0

Citizens Financial Group Personal Banker in Deer Park, NY:   (Past Employee - 2009)

Pros

Very little supervision, I can actually say I spent a good 1/4 of my work day either in the bathroom or walking around planning what groceries I was going to buy later in that day.

Cons

Well, after being laid off for a couple of months I stumbled upon this job, which sounded promising over the phone. When I actually started the job, I never felt so degraded. Now I am a college grad, with some good experience behind me, but this job made me feel like a 15 year old high school drop out. They asked me to help customers bag their groceries, walk them outside with an umbrella in the rain, and other acenine "sales tactics." The management is worthless, extremely unprofessional, no education, not really sure where they get these people from quite honestly. Multiple conference calls each day, which are pointless since the manager has you doing random tasks while the calls are taking place. Pay is horrible, they promise the world to you in "incentives" and each quarter they raise your sales goals so you can no longer reach your incentive payout! Don't even think about having a social or family life, they will tell you that you will be off 1 weekend day each week, then last minute tell you that you must work both days. You will not know your weekly schedule until the day before the week starts, and do not even think about using one of your "sick days" you will hear complaints for weeks about how you really inconvenienced the branch. . . ITS A SICK DAY! Would you rather have a banker coughing and blowing his nose in front of the customer? This company is a joke and I am so glad that I left, just weeks later I got a job paying nearly triple the pay! Do not take this job unless you have absolutely 0 qualifications, in which case you will fit right in!

Advice to Senior Management

Accept some more UK bailout money, the way things run in this company, you're without question going to need it!

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Providence, RI
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