Citizens Financial Group

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Crisis Management Everyday

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Branch Manager in Boston, MA
Current Employee - Branch Manager in Boston, MA

I have been working at Citizens Financial Group full-time (more than 10 years)

Pros

-Good paid time off allowance
-comprehensive benefits plan (medical, dental, etc.)

Cons

-Branches in constant turmoil due to high turnover, poor morale, and serious understaffing
-Top heavy with middle and senior management clueless and out of touch with the front lines
-Over the top aggressive, unethical sales environment
-Bank hostile to older workers who feel forced out, replaced with younger colleagues less knowledgable and unprofessional
-Bank subject of at least two class action lawsuits for violations of fair labor practices
-Traditional branch colleagues are not cross trained which creates disconnect with in-store branches
-Bureaucratic and micro-managed branch environment which fosters favoritism and other cliques
-Human Resources department very lackluster, poor on-boarding process, new hires not properly trained
-Very poor pay package especially for Bankers, Teller Mangers, and Tellers, not competitive with other financial institutions
-Incentive program changes on "which direction the wind blows", sales goals unrealistic, goals should be eliminated and payouts based on customer satisfaction scores that are fair and accurate
-Constant cutbacks including branches now cleaned twice a week, yet bank spends money hand over fist on marketing brochures, materials, etc. that get thrown out!
-Wants to go paperless yet introduces more paper everyday with mindless trackers, sheets, graphs, you name it, all part of what they call Branch Transformation
-Excessive e-mails, endless conference calls

Advice to ManagementAdvice

Cut the fat and start eliminating useless senior and mid-level manager positions. Bank could save a ton of money eliminatiing regional manager positions by combining in-store and traditional branches. Also, branch corpoarte auditing should be out-sourced. Finally lay off the micro-managing and let your branch colleagues just do their jobs which is taking care of your customers!

Doesn't Recommend
Negative Outlook
Disapproves of CEO

440 Other Employee Reviews for Citizens Financial Group (View Most Recent)

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  1. 1 person found this helpful  

    Human Resources is the worst... a lot of management don't even have degrees for their positions.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Warwick, RI
    Former Employee - Anonymous Employee in Warwick, RI

    I worked at Citizens Financial Group full-time (more than 5 years)

    Pros

    Great PTO time given at once. Lunch time great.

    Cons

    Don't get ill or sick Hr has a strict "yearly" call in or leave early policy I had worked there for 6 years got sick out a lot and got fired.. they said I should got on FMLA ? really nice employer.

    Advice to ManagementAdvice

    A lot of them don't even have degrees got their way up. I actually heard several times them talking about other employees that's not professional at all!!!!. We had 1 supervisor that was out a lot I'm sure she didn't "write it down in the system she had a OCCURANCE'

  2. 1 person found this helpful  

    RBS Citizens Bank Is A HapHazard Company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Citizens Financial Group full-time (more than 8 years)

    Pros

    There are no "PROS" within RBS Citizens!!!

    Cons

    Unqualified management from the very top of the corporate ladder down to the lower management. Impossible to grown within this company. A huge amount of favoritism and discrimination. Human Resource department is outsourced and are all clueless. I would never recommend this company to anyone as a place of employment.

    Advice to ManagementAdvice

    Exit and never come back!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for Citizens Financial Group

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