Citizens Financial Group

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358 Employee Reviews (View Most Recent)

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1 person found this helpful  

Will chew you up and spit you out.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Branch Manager
Current Employee - Branch Manager

Pros

Large bonuses. Occasionally, some very nice and genuine people.

Cons

Sales managers and upper-level state directors only value the numbers you are producing. All the rhetoric they give is regurgitated propaganda they learned in a coaching training session but have no real idea how to use. They are always behind the times with technology and have no value for the individual employee. The term "colleague" is a joke. Management will write you up in a heartbeat rather than coach you. The company is run by gossipy senior management that revels in the failures of others.

Advice to ManagementAdvice

Fire most upper management in New York and clean house. Get rid of the "Mean Girls" pack mentality. Start valuing the customer for more than their money.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

Other reviews for Citizens Financial Group

  1.  

    Crisis Management Everyday

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Manager  in  Boston, MA
    Current Employee - Branch Manager in Boston, MA

    Pros

    -Good paid time off allowance
    -comprehensive benefits plan (medical, dental, etc.)

    Cons

    -Branches in constant turmoil due to high turnover, poor morale, and serious understaffing
    -Top heavy with middle and senior management clueless and out of touch with the front lines
    -Over the top aggressive, unethical sales environment
    -Bank hostile to older workers who feel forced out, replaced with younger colleagues less knowledgable and unprofessional
    -Bank subject of at least two class action lawsuits for violations of fair labor practices
    -Traditional branch colleagues are not cross trained which creates disconnect with in-store branches
    -Bureaucratic and micro-managed branch environment which fosters favoritism and other cliques
    -Human Resources department very lackluster, poor on-boarding process, new hires not properly trained
    -Very poor pay package especially for Bankers, Teller Mangers, and Tellers, not competitive with other financial institutions
    -Incentive program changes on "which direction the wind blows", sales goals unrealistic, goals should be eliminated and payouts based on customer satisfaction scores that are fair and accurate
    -Constant cutbacks including branches now cleaned twice a week, yet bank spends money hand over fist on marketing brochures, materials, etc. that get thrown out!
    -Wants to go paperless yet introduces more paper everyday with mindless trackers, sheets, graphs, you name it, all part of what they call Branch Transformation
    -Excessive e-mails, endless conference calls

    Advice to ManagementAdvice

    Cut the fat and start eliminating useless senior and mid-level manager positions. Bank could save a ton of money eliminatiing regional manager positions by combining in-store and traditional branches. Also, branch corpoarte auditing should be out-sourced. Finally lay off the micro-managing and let your branch colleagues just do their jobs which is taking care of your customers!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    RBS Citizens Bank Is A HapHazard Company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    There are no "PROS" within RBS Citizens!!!

    Cons

    Unqualified management from the very top of the corporate ladder down to the lower management. Impossible to grown within this company. A huge amount of favoritism and discrimination. Human Resource department is outsourced and are all clueless. I would never recommend this company to anyone as a place of employment.

    Advice to ManagementAdvice

    Exit and never come back!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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