Citizens Financial Group

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362 Employee Reviews (View Most Recent)

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Things are changing, and not for the better.

  • Comp & Benefits
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
Current Employee - Senior Personal Banker  in  Wilmington, DE
Current Employee - Senior Personal Banker in Wilmington, DE

Pros

Decent Salary, Great Co-workers, great customers.

Cons

Upper management is only sales focused, poor work/life balance. Always finding ways to cut your incentive or pay.

Advice to ManagementAdvice

Continue to focus on customer service. Your employees want to help customers and clients, and your back up and support is needed. We are not receiving the proper support to do our job as well as we could.

Recommends
Negative Outlook
Disapproves of CEO

Other reviews for Citizens Financial Group

  1.  

    Working for Citizens Bank was a complete nightmare.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller I  in  Lancaster, PA
    Former Employee - Teller I in Lancaster, PA

    Pros

    There are not many pros for this bank. The pay is good and worth it If and only IF you have a good manager (branch and teller).

    Cons

    There is not enough training on the software.
    Many managers leave it to other employees to train tellers.
    Management does not listen to employees.
    No balance between work and life.
    Be careful not to be set up by Branch Manager and Teller Manager.

    Advice to ManagementAdvice

    Treat your tellers like human beings.
    Set better and more attainable goals.
    Watch management emails.
    Training should be handled better for software.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Don't work here if you want to learn and challenge poor practices

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Providence, RI
    Current Employee - Anonymous Employee in Providence, RI

    Pros

    Salary and benefits are ok, but I found out the person who was previously in my role earned $30,000 more

    Cons

    If you disagree with a manager, you will become an outcast, exiled to your own lonely island. Your life will be miserable thereafter.

    There is so much red tape in the company that you can't even create an Excel sheet without at least 1 manager looking over the work. I'm not even sure my manager understands the nature of my work.

    There is no learning. I worked at a larger bank and learned 10x more in half the time. The work I do here is extremely dull and mind-numbing. Nobody cares whether you learn.

    Advice to ManagementAdvice

    Fire all of middle management. They are worthless

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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