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Good pay and benefits; sub par corporate culture; too much bureaucracy; management shows very little backbone

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

I worked at Citizens Financial Group full-time for more than 3 years

Pros

Good benefits; decent work/life balance

Cons

Lack of leadership from middle management; everyone is out for themselves; very widget driven

Advice to ManagementAdvice

Don't just be a 'yes' person and relay messages down the corporate ladder; go to bat for your team; lead selflessly.

Doesn't Recommend
Negative Outlook
No opinion of CEO

379 Other Employee Reviews for Citizens Financial Group (View Most Recent)

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  1.  

    Good Company - But Stuck in 3 to 4 Years of Sr. Mng Turn over that is stunting their Growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Principal ARCHITECT, VICE PRESIDENT  in  Cranston, RI
    Current Employee - Principal ARCHITECT, VICE PRESIDENT in Cranston, RI

    I have been working at Citizens Financial Group full-time for more than 5 years

    Pros

    Good People to work with
    Good amount of Vacation time
    A lot of remote/work from home opportunities

    Cons

    IT System Landscape is very dated 20+Years old in some cases. This makes implementing change a Challenge.
    Recent Out Sourcing of work to Accenture has failed and left the remaining FTE and Contractors stretched very thin and over worked. It also exposed CFG to a large Gap of SME knowledge as many of the systems are not documented.
    High Contractor to FTE Ratio makes delivering any change at least 2 times more expensive.
    Constant Turn over in Sr. Mng and Direction.
    RBS and the UK government have Stunted their ability to direct change.
    Recent IPO announcements an cuts in 2104 pressure are beginning to drive Sr. Talent out of the organization.

    Advice to ManagementAdvice

    Force the BL and Exco Team to make Technology Investment in the Back Office like BPM, Imaging, and Reporting.
    Make Customer Master data the largest priority in 2014, as almost all servicing and regulatory change is directing us to service in a customer centric fashion.
    Stop letting Projects drive the Base technology descions related to BPM, Imaging, Mobile, and Data Investments. If you invest in these technologies as stand alone investments driven by IT, once the plumbing is upgraded all Project costs will come down over time as Design & Hardware builds will reduce in scope.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2.  

    Good company, good benefits too much peer pressure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bank Teller  in  Philadelphia, PA
    Former Employee - Bank Teller in Philadelphia, PA

    I worked at Citizens Financial Group full-time for more than a year

    Pros

    they provided good benefits to me as a part time and full time employee

    Cons

    there was constant pressure to reach your sales goals.

    Advice to ManagementAdvice

    Figure out a way to help the tellers reach their goals together as a team like the company is supposed to be.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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